August payouts are on the way

24

Comments

  • KatieBent
    KatieBent Posts: 137 mentor rank

    Hi @mdabarik
    -- Sorry, no updates at this time. It's currently 8:30pm Pacific Time on October 7th, and we expect payment to be delivered early on Saturday October 8th. We're still on track for this timeline at this point, but we don't expect it sooner.

  • SalJade
    SalJade Posts: 43 storyteller rank

    Thanks for the heads up! In the 8 years I have been with Udemy this has only happened one other time- (and it was a paypal issue) which I think is amazing considering how much there is to organise with payments around the world- and often we get paid early- so thank you Ryan and Udemy for keeping us updated!

  • mdabarik
    mdabarik Posts: 23 traveler rank

    @KatieBent

    Can I expect to get payment within early first 2-3 hours of 8th October Saturday (PST). ??

    Please answer me

  • KatieBent
    KatieBent Posts: 137 mentor rank

    @mdabarik
    , that's our expectation at the moment -- if anything comes up that causes this estimation to change, I'll let you know as soon as possible.

  • Sir September
    Sir September Posts: 14 traveler rank

    Thanks for the update guys.

  • Shahriar
    Shahriar Posts: 17 trailblazer rank

    20221008_111610.jpg

    Thanks for posting this problem. Same probem is happen with my revenue as you can see. I am in udemy almost 5 years & this is the first time i am facing this problem in my udemy teaching career. But i believe on udemy supports & service. I hope they will solve this issue as soon as possible and we will get our todays pending payment as soon as possible within tomorrow. Because many of our families is depending on this monthly revenue as like me.

    We are Waiting for the quick solution from udemy.

  • EveWilliams
    EveWilliams Posts: 158 specialist rank

    OK. So the second target has now been missed and no update.

  • mdabarik
    mdabarik Posts: 23 traveler rank

    @KatieBent

    I think early hours of October 8, has started. Is there any update for payment processing?

  • KatieBent
    KatieBent Posts: 137 mentor rank

    Hi @EveWilliams
    -- we're still expecting to deliver early today (Saturday the 8th), in line with the most recent update. I'm in touch with the team working on this, and will provide an update when payments are being sent. At this point we expect this to be within the hour.

  • mdabarik
    mdabarik Posts: 23 traveler rank

    @KatieBent

    May I expect payment within one hour from now,???

    Please reply, if so I will go for getting product on cash on delivery.

    Please answer me, sorry for asking once more, bu desparately I need the answer

  • DamianMcKinnon
    DamianMcKinnon Posts: 202 specialist rank

    They've missed 2 projected payments so far today and are still using words like "expecting" rather than"definitely" so I literally would not go to the bank on anything said so far @mdabarik

  • mdabarik
    mdabarik Posts: 23 traveler rank

    @DamianMcKinnon

    Actually I'm disappointed with this types of issues. They are not saying anything details, i think we have rights.

    I'm in a big trouble.

    @KatieBent
    are you there?

  • KatieBent
    KatieBent Posts: 137 mentor rank

    @mdabarik
    I unfortunately can't advise you on how to proceed here -- we're really close to the finish line on our side, but depending on your payout method and its own rules, the funds sent may or may not be available for withdrawal right away. I can only confirm when money has been sent from Udemy's account to the various distribution partners (PayPal, Payoneer, or JP Morgan).

  • Waya
    Waya Posts: 11 traveler rank

    Can confirm that I have received the payment. Thanks udemy. Payoneer user here.

  • KatieBent
    KatieBent Posts: 137 mentor rank

    That's great to hear, @Waya
    -- Payoneer and JPMorgan funds were just sent. I'm waiting to hear confirmation from the team about PayPal. When that's done, I'll update the original post.

  • Shahriar
    Shahriar Posts: 17 trailblazer rank

    Thanks @KatieBent
    , just received the payment in payoneer. I knew it you guys were doing your best to solve this issue. Thats why i love Udemy, A trusted platform for instructors.

  • SanthaRam
    SanthaRam Posts: 34 storyteller rank

    @KatieBent
    -My Payoneer- Payment is received ( IST 15:15)- the Bank receipt will take a little more time though, Thank you very much for all the replies and follow-ups

    Wishing you a Happy Weekend

    SanthaRam

  • AmandaFran
    AmandaFran Posts: 7 researcher rank

    For those of us in America with direct deposit, is that handled by JP Morgan? (You noted Payoneer and Paypal, but I don't think my payment is sent through either of those.)

  • ThomasMitchell
    ThomasMitchell Posts: 466 visionary rank

    @KatieBent
    I’m expecting a postmortem and detailed explanation of what went wrong.

    Its 6am on the 8th and I still don’t see anything pending in my account.

  • khannedy
    khannedy Posts: 5 researcher rank

    Indonesia and using Paypall still not get payment

  • NextGenHR506
    NextGenHR506 Posts: 79 storyteller rank

    Amount received on Payoneer. But not yet transferred to my account. Usually transfer done on Saturday arrives in my account only on Monday. Anyone knows if there is any way to receive it today to My account (automatic withdrawal to my account not yet initiated by Payoneer).

  • KatieBent
    KatieBent Posts: 137 mentor rank

    @AmandaFran
    Yes, all bank transfers are handled via JP Morgan. We've issued these payments on our end, but it could take additional time for them to reach individual accounts depending on your bank's business hours, as noted in the post at the top.

    @ThomasMitchell
    Thanks for making your expectations clear. That's not something I can provide at this time (which I think you know, just trying to be clear and direct). I can commit to raising it with the broader team next week.

  • kenahyee
    kenahyee Posts: 85 storyteller rank

    Thank to udemy, just received the payment in payoneer.
    Udemy is a trusted platform for instructors.

  • ThomasMitchell
    ThomasMitchell Posts: 466 visionary rank

    @KatieBent
    I understand you may not be able to provide it right now, but there needs to be an accounting for what happened - and sooner rather than later.

    Instructors are owed that much.

  • Rahul Iyer
    Rahul Iyer Posts: 399 visionary rank

    Payment received!
    @RyanJaress
    @KatieBent
    @Bella
    Appreciate the timely and regular updates and inputs!

  • Salil Dhawan
    Salil Dhawan Posts: 312 mentor rank

    Payment received!
    @RyanJaress @KatieBent @Bella Appreciate the timely and regular updates and inputs!

    This thread has more engagement than any other thread!

  • MinervaSingh66
    MinervaSingh66 Posts: 175 storyteller rank

    I am in the UK and I am yet to receive August's revenue. Is 12:01 pm at present

  • KatieBent
    KatieBent Posts: 137 mentor rank

    Hi @MinervaSingh66
    - We've distributed Payoneer and bank transfer payments, and have begun sending batches of PayPal payouts. I'll update here and in the original post when they've all gone out. If your payout method is PayPal, you might not see your payout just yet, but it should be coming very soon. Thanks for your patience.

  • DaveSkypele067
    DaveSkypele067 Posts: 12 traveler rank

    Thanks, Katie, for the new information. I'm in the UK, and nothing in my PayPal so far. I will let everyone know when this changes.

  • KatieBent
    KatieBent Posts: 137 mentor rank

    Hi all -- just a quick update that we've processed most PayPal payouts at this point, but there are still a few batches outstanding.

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