Payment not received yet

Ahmad.Elhajjar
Ahmad.Elhajjar Posts: 80 traveler rank
edited August 14 in First-time course creation

I haven't received any payment for the courses that were sold yet. Is it typical to experience such a delay, or could there be an issue that needs to be addressed?

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Comments

  • Btkrausen
    Btkrausen Posts: 181 specialist rank

    Because of Udemy's 30-day money-back guarantee, all payments are delayed for at least a month. Udemy only pays out once a month, and you can find the estimated payment day in your Revenue Report by hovering over your name in the top right when you are on the instructor page (I believe it shows as a student as well)

    For example, any courses sold in March would be paid out around May 8th.

  • Ahmad.Elhajjar
    Ahmad.Elhajjar Posts: 80 traveler rank

    What is the reason behind Udemy offering a 30-day money-back guarantee, which allows users to access , watch all sessions and download course materials and content at no cost?

  • Okechukwu_Utazi
    Okechukwu_Utazi Posts: 1 observer rank

    Hello guys how do I contact udemy for payment related issues?

  • Btkrausen
    Btkrausen Posts: 181 specialist rank

    Email instructorsupport@udemy.com

  • NatashaShilbhadra
    NatashaShilbhadra Posts: 6 researcher rank

    Hello, I was notified that I will be receiving my payment on April 8th. Today is April 9th and I haven't received my payment. I stay in India and my PayPal is linked and active. Can someone help me with this?

  • ElianaC
    ElianaC Posts: 5,536 Udemy rank

    Hi @NatashaShilbhadra
    I completely understand you want to know the status of your payment; however, we in the community don't have access to your personal information. You need to submit an email to the Instructor Support team. To contact the team, please open the help center article here and click “Contact Us” on the right.

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