Profile Picture is not SAVING

Attention-Broker
Attention-Broker Posts: 4 researcher rank
in Introductions

The instruction is straightforward:

How to Upload Your Profile Picture

To upload (or edit) your profile picture, click Photo on the left-hand side of your Profile page. Then choose an image from your computer to upload. Once it’s uploaded, you can crop it, if necessary, and then click Save.

But what can I do if the SAVE button is not active? No error message, no feedback of any kind about what is wrong. I checked the properties of my picture and it is 613x696 px therefore well within the required parameters. While I could select a different picture, I'd like this one to stay consistent with the pictures and videos in the course material. Please help. Thank you.

Comments

  • Attention-Broker
    Attention-Broker Posts: 4 researcher rank

    I found the solution. First, the "TRIM" has to be pressed even if the uploaded image needs no trimming. In my case, this was the problem. But once the trim is pressed, the SAVE button becomes active and all worked from there.

  • MarinaT
    MarinaT Posts: 2,004 Udemy rank

    Hi @Attention-Broker
    ,

    I'm sorry to hear you were struggling with uploading your profile picture. I'm glad you found a solution in the meantime. Furthermore, I will share this information internally, so the team can consider adding this information to the help center article.

    Please let us know if you have additional questions. We are always happy to help!

  • Dustindepp
    Dustindepp Posts: 1 observer rank

    First of all, Check the file size. If your file is larger than required, it won't be able to be uploaded. after that Check the file format. Udemy only supports JPEG, PNG, and GIF. If your file is in a different format, it won't be able to be uploaded.

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