Is your promo video playing on iPhone and iPad browsers?

Kusumika
Kusumika Posts: 1 observer rank
in First-time course creation

I have created a new course, but I have observed that my course's promo video or any other video of all newly launched courses (hot and fresh courses) is not playing on iPhone and iPad Safari and Chrome browsers at present. Surprisingly, the promo videos of old Udemy courses are running smoothly on the same browsers. But all the new course videos are running without any problem on other devices like desktops, android or the Udemy app.
I am very concerned that the potential students are not able to watch my promo video on their iPhone or iPad. I would like to ask you to check the issue with the newly launched course promo videos on the iOS devices and let me know if is it happening with you too.

Comments

  • ElianaC
    ElianaC Posts: 5,412 Udemy rank

    Hi @Kusumika
    We have received some reports about videos not playing correctly, please send an email to Instructor Support with all the information so they can assess your case and follow up with you. To contact them, please open the help center article here and click “Contact Us” on the right.

    Eliana

    Udemy Community Moderator

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