multi-factor authentication for an email that doesn't exist

Mujahid
Mujahid Posts: 4 observer rank
in Introductions

so I have enabled multi factor authentication for my udemy account. Problem is my email associated with the udemy account doesn't exist, I mistyped it when creating the account. So I can't find the six digit verification code in my normal email's inbox. What can I possibly do to get my account back.

Answers

  • MarinaT
    MarinaT Posts: 1,997 Udemy rank

    Hi @Mujahid,

    Thank you so much for your post, and I’m sorry to hear you're having trouble with our 2-factor authentication due to a typo in your account's email address.

    This is a common issue, and our instructor support team should be able to assist with a possible workaround.
    I recommend reaching out to instructor support directly by clicking here and selecting 'Contact Us' on the right.

    I hope you regain access to your account soon. If you have any other questions, feel free to let me know.

  • Mujahid
    Mujahid Posts: 4 observer rank

    Instructor reached out to me and solved this issue. Thank you for the support.

  • MarinaT
    MarinaT Posts: 1,997 Udemy rank

    Hi @Mujahid,

    I'm glad to hear that! I wish you all the best on your instructor journey.

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