video processing is taking lot of time

ManishNadar267
ManishNadar267 Posts: 5 researcher rank
in First-time course creation

Anynone facing similar issue where after you upload the lecture it's taking a lot of time to complete the upload?

Comments

  • MaclayAcademy23
    MaclayAcademy23 Posts: 29 traveler rank

    same here

  • ElianaC
    ElianaC Posts: 5,475 Udemy rank

    Hi @ManishNadar267 Thanks for bringing this up! We haven't received any reports of upload issues. I recommend you follow some troubleshooting outlined here. If the issue persists, you will need to reach out to the Instructor Support team, to contact the team, please open the help center article here and click “Contact Us” on the right.

    I hope this helps!

  • RichardAllb167
    RichardAllb167 Posts: 2 researcher rank
    edited November 22

    The OP is literally reporting the problem - Same here, there's clearly an issue.

    I've been through the trouble shooting.

    This week 200 videos uploaded ok, today there are seven stuck and have been for about eight hours.

  • RichardAllb167
    RichardAllb167 Posts: 2 researcher rank

    ok as a follow up:

    I tried replacing with a new file, this stuck processing, but at the same time the original showed up in the library as processed.

    So perhaps you can try that

  • Boris035
    Boris035 Posts: 75 storyteller rank

    Same problem here. "Replace" does not help.

  • MaclayAcademy23
    MaclayAcademy23 Posts: 29 traveler rank

    mine finally now working as expected after so many hours it was stuck with proccessing.

  • Boris035
    Boris035 Posts: 75 storyteller rank

    It seems it started working again.

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