More than 2 business days have passed

Monica5_Shale
Monica5_Shale Posts: 1 observer rank
in First-time course creation

I submitted my first training course for review and almost immediately received feedback to change thumbnail photo. I did and still received similar feedback. after the 3rd update of the photo, I never again received any more feedback. I gather the photo was accepted, which is great. However, 3 business days have passed since I rectified the issue, but the status on my course still reads SUBMITTED FOR REVIEW! What should I do?

Answers

  • RonErez
    RonErez Posts: 292 specialist rank

    I'd wait patiently 2-3 more days just to be on the safe side and then contact Udemy support in case it's still in review.

  • RajuDyapur745
    RajuDyapur745 Posts: 30 trailblazer rank
    edited January 30

    What were the changes in the thumbnail photos? Why was it asked again? Sometimes it takes longer time to go through the review process.

  • ElianaC
    ElianaC Posts: 5,715 Udemy rank

    Hi @Monica5_Shale I'm sorry to hear that your course is still under review beyond the usual timeframe. Typically, this process takes up to 2 business days. If your course required any fixes, I recommend reaching out to policy@udemy.com to check its status. Additionally, you can review the steps on how to mark the items as fixed and resubmit them for review here.

    I hope this helps!

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