Can't Upload Videos

Majid444
Majid444 Posts: 2 observer rank
in First-time course creation

I’m struggling with uploading my course videos. My internet is stable, the video quality is good, and I’ve cleared my browser cache, but the uploads still fail. Has anyone faced this issue or know how to fix it?

Thanks in advance!

Answers

  • Bessy
    Bessy Posts: 1,129 Udemy rank

    Hi @Majid444, Thank you for your post, and I’m sorry to hear that you're having trouble uploading videos.

    Have you checked this article on "How to Troubleshoot Video Uploading Issues"? If you have not, please do, and follow the steps provided.

    If you are still experiencing the same issue after this, please contact our Instructor Support team by clicking on the 'Contact Us' option on the right in that article.

    Best,

  • RonErez
    RonErez Posts: 288 specialist rank

    When it’s uploading don’t put your computer to sleep and don’t refresh the browser. Additionally try the following. If the upload fails ignore the issue and wait a few hours and don’t delete the failed upload. It might upload anyways. I’ve had several instances where I got a failed upload message and it still uploaded and got processed after a few hours. Good luck!

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