internal server error

abdou2025
abdou2025 Posts: 1 rookie rank
in Introductions

hello guys am trying to change my email adress on udemy and am getteing (internal server error ) when i try to recieve the confirmation code for the second email any solutions ? is this problem general or is it the internet connection cuz i tried on multiple other devices and i failed

2025-05-26_153047.png

Comments

  • Fernando C.
    Fernando C. Posts: 93 Udemy rank

    Hi @abdou2025,

    Sorry to hear you're having trouble updating your email address. I recommend reaching out to our Instructor Support team for help. You can start by visiting this article, and then clicking the "Contact Us" button in the bottom-right corner for further assistance.

    Thanks for bringing this to our attention!

    Best regards,

  • TheHussar
    TheHussar Posts: 41 researcher rank

    theres something wrong with your html input. you just need to wait a while

  • Pamela329Lac
    Pamela329Lac Posts: 1 observer rank
    edited May 28

    You're experiencing an "internal server error" when trying to change your email on Udemy, and it's happening across multiple devices, confirming it's a problem on Udemy's end, not your internet. The only solution is to contact Udemy's support team directly. Clearly explain the "internal server error," mention you've tried multiple devices, and provide your current and desired email addresses.

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