How can I fix or bypass this Thumbnail error to upload my course image successfully?

motionmenon · 2025-06-24T17:54:23+00:00

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I am trying to upload a course thumbnail image, but I keep getting this error message: 'Invalid according to Policy: Policy expired,' even after refreshing the page, re-uploading the file.

The image is exactly 750x422 pixels, JPG format, RGB color mode, and meets all the stated Udemy guidelines

Here is my thumbnail👆️

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Fernando C.

Hello @motionmenon,

I'm sorry to hear you're having trouble uploading your course image. For the quickest resolution, I recommend reaching out to our Instructor Support team through this article on Course Image Quality Standards. You’ll find a “Contact Us” button in the bottom right corner. Our team will be happy to assist you.

And I’ve got to say, the thumbnail looks nice!👌

Best regards,