Customer says my videos stall—and that Udemy support says the problem is on my end?

TJGuttormsen

I've received the message below, saying that the videos on one of my courses are stalling, and that Udemy support says that the issue is on my end. I've checked the videos and can confirm that they do not stall when I watch them (at any speed), so as far as I can tell, there must be a streaming issue?

Not sure how this can be on my end, but if anyone can give me some guidance on what to check, update, or change—if anything—I'd appreciate it!

Fernando C.

Hello @TJGuttormsen,

Thank you for your post, and I’m sorry to hear that one of your students is experiencing issues with the videos in your course.

I recommend reaching out directly to our Instructor Support team for further assistance. You can do so by visiting this article and clicking on the “Contact Us” button at the bottom right of the page to submit a support ticket.

I hope this helps, and that the issue is sorted out quickly