I uploaded the videos for my new course. It has been more than a day since I uploaded it. The videos are in processing. I do not know how to upload course. Please help me guys.
Hi Anuska,
Thank you so much for your post, and I’m really sorry about the delay. Unfortunately, we’re currently experiencing a bug in the upload process, just as you described. Our engineering team is already aware of the issue and is investigating it.
If you haven’t done so yet, I recommend reporting this directly to our internal team by clicking here and navigating to "Contact Us" on the right, so they can keep you updated on any progress.
Please let me know if you have any other questions.
I am having the same problem. Videos for my newest class took over 2 days to finish processes. I'm glad engineering is looking into it. Thanks, Ray
Hi Marina,
Thank you for the your prompt response with clear information. I will contact the team now
Hi @Rharkins,
If you haven’t done so already, please contact our Instructor Support team so they can keep a record of the affected instructors and provide you with updates as they become available.
Thank you for your cooperation.
Any update on the progress. It looks like the processing is still taking a long period of time
Hi instructors,
Our team has confirmed that the issue causing longer-than-usual processing times has already been resolved. We truly appreciate your patience while they worked on this.
@KylePew, If you are still experiencing any issues and previously opened a ticket, please follow up on that ticket so our team can double-check your case. If you haven’t opened one yet, please go ahead and create a support ticket so we can assist you further.
