Did Udemy Resolve the instructor Promotion Sales Attribution Issue?

Hi instructors,

We know that Udemy faced specific issues during February. Promotion sales driven by instructors were not correctly attributed. Normally, when we generate sales through our own promotions, we receive around 97% of the revenue. However, in February, many of us were not properly credited.

Has anyone seen corrections from Udemy for the revenue that was wrongly attributed or missed?

We already know that overall revenue is declining significantly due to the Personal Plan and platform-wide promotions. We not have control over it, This is what it is i have given up on it and accepted as it is.
However we should at least receive the earnings that rightfully belong to us.

If this issue has affected you as well, please speak up until we get it .

Do not let this die . Please tell whether your revenue has been corrected.

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Ghulam Abbas

I launched a course in March and sent a promo email 3 days ago, and all sales are coming under “Your Promotions” so it seems like it’s fixed now.

Sushy

Good for you!

MarinaT

Hi @Sushy,

Thank you for following up on this. Ryan Jaress shared an update on the issue a few days ago in the Published Instructor Club. It appears that this community account doesn’t yet have published instructor access, therefore you won't be able to access the post. I’ve included the update below for your reference:

The engineering team hasn’t forgotten about the issue and is currently in the final stages of calculating the revenue impact. For those affected, a correction will be reflected in the February Revenue Report before the scheduled payout.

We apologize for the inconvenience and truly appreciate your patience while we work to resolve this. For any additional questions, I recommend reaching out to our instructor support by clicking here and navigating to "Contact Us" on the right.

P.S. If your courses were published under a different Udemy account or email address, I recommend accessing the community using that account. This will give you access to the Published Instructor Club, where you can find more in-depth discussions.

Sushy

Thank you!