chat

GeorgeArmes
GeorgeArmes Posts: 3 researcher rank
in First-time course creation

what happened to the chat functionj durring my course creation?

Comments

  • Abbie
    Abbie Posts: 3,191 traveler rank

    Hi @GeorgeArmes
    , when you're in the midst of creating a course, Chat with support is available in this section to make it easier for you to contact them if you need immediate assistance. However, once the course is published (that means you no longer have a course creation section within the course) you can then go to our support center here: https://support.udemy.com/hc/en-us to chat with the team.

    Hope this helps!

  • GeorgeArmes
    GeorgeArmes Posts: 3 researcher rank

    Hi Abbie - My apologies for not thanking you sooner - I'm very new here and still learning about this platform I didn't know you folks existed till now. I'm looking forward to getting more acquainted with the team. Thank you again.

    George Armes

  • ShurjoJha
    ShurjoJha Posts: 1 observer rank

    Thanks Abbie. I clicked on the link above, but wasn't able to find the live chat option still. While there are many categories of FAQ's, I'd prefer direct chat option as it is much easier - similar to the one which was there at the time of creating the course. Do we still have that option?

  • Abbie
    Abbie Posts: 3,191 traveler rank

    Hi @ShurjoJha
    , as a published instructor, you can find the chat link access from every support article. Hope this helps!

    CloudApp 2020-12-31 at 10.46.59 AM.png

  • AledareOlal223
    AledareOlal223 Posts: 1 observer rank

    cant pay with my card

  • MarinaT
    MarinaT Posts: 1,933 Udemy rank

    Hi @AledareOlal223
    ,

    I'm sorry to hear that you are experiencing issues with your course payment.

    Please reach out to our student support here.

    I hope this helps!

  • PhilN.977
    PhilN.977 Posts: 7 researcher rank

    Hello Marina, thanks for the link but it redirects to https://support.udemy.com/hc/en-us where I can't find a way to request support outside of the articles posted there. Same has been posted here https://www.reddit.com/r/Udemy/comments/18ra9j8/how_to_contact_customer_support/.

    Contact us leads me to

    https://about.udemy.com/company/#offices and then back to above.

    With no personalized support easily accessible I can't buy anymore any courses. Customer service and centricity are very important for me.

    How can I access support and open an incident?

    Thank you.

Categories