Verification process

RamsaiDupati025
RamsaiDupati025 Posts: 20 traveler rank
in First-time course creation

PLEASE HELP.It's been 2 days i sent the manual verification process for UDEMY but no reply or response but if u delay my account will be deleted on 18th stating that-Because you failed identity verification your account will be removed on August 18, 2019 12:34 PM UTC. If you believe this was done in error, please complete the alternate verification process with our Trust and Safety team described here.Please Solve my Problem by tommorow......

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  • ElianaC
    ElianaC Posts: 5,412 Udemy rank

    Hi @RamsaiDupati025
    sorry the verification process is taking a little longer than we'd like. We ask instructors to expect a response time of approximately 2 business days from the time you reached the team, as this may vary depending on the volume of tickets received. You can feel free to bump the ticket by reaching out to policy@udemy.com, but I'm sure the team will get back to you as soon as your email is next.

    Concerning the removal of an account based on verification time, our Trust & Safety team is best equipped to answer this for you. Be sure to include it in your email and they will gladly help you out.

    Eliana Cerna.

  • RamsaiDupati025
    RamsaiDupati025 Posts: 20 traveler rank

    But tommorow is the last date for my account(August 18, 2019 12:34 PM UTC) after that my account will be deleted.But what if UDEMY did not verify my manual verification process by 12:34:( Willmy account get deleted

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