Problems updating course

Gianluca71
Gianluca71 Posts: 18 traveler rank
in First-time course creation

Hi,

I'm having trouble today updating my first published course. Although the videos that I try to add are exactly similar to those already published (in terms of size and format), I always get the following error message when I try to add a new lesson video to the course: "An unexpected error occurred during processing. Please upload the file again and try again."

Could you please help me. Thanks.

Gianluca

Comments

  • Abbie
    Abbie Posts: 3,191 traveler rank

    Hey @Gianluca71
    , If you've uploaded a video and have encountered delays or issues in the processing stage, please head here for some troubleshooting steps.

    If you are having still having trouble, please contact our support team and they'll be happy to help.

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