alternate verification process
This is the first time I am uploading a course. I have uploaded the course content that I have prepared and while verifying my identity the automated process could not verify my identity even when I submitted my legal name and correct ID card details. I was suggested to use the alternate verification process to send an email with verification video, my full legal name, the course name I want to publish and the content of Statement of ownership or rights. I first sent the email on 29th March, 2020. It was written in the FAQs that it will be verified within 24 hours. But it did not happen, I sent the email a second time, I raised a service request as well. In the courses page, it shows like "Because you failed identity verification your account will be removed on November 19, 2019 2:51 PM. If you believe this was done in error, please complete the alternate verification process with our Trust and Safety team described here." I am really worried about this because I have sent the email as suggested to verification@udemy.com. I don't know if I have missed anything, because there is no response on the service request, and there is no response from verification@udemy.com as well.
Can somebody tell me whom to contact? Or, provide some help
Comments
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Hi @RekhaGarg
We ask instructors to expect a response time of approximately 2 business days from the time you reached the team, as this may vary depending on the volume of tickets received and right now there is a spike in the verification process too which is currently leading to longer waiting times.You can feel free to bump the ticket by reaching out to policy@udemy.com, but I'm sure the team will get back to you as soon as your email is next.
Concerning the removal of an account based on verification time, our Trust & Safety team is best equipped to answer this for you. Be sure to include it in your email and they will gladly help you out.
Eliana Cerna
Udemy Community
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The alternate verification process didn't take long. The current pandemic situation prevailing due to which the team is having fewer people on board. The verification process requires you to put a statement in writing along with your video stating the statement. I have also gone through an alternate verification and got verified quickly by the team.
The ticket for you is already generated (auto-generated) and the response will also be given by the team in the coming days. The query will also be resolved soon.
@RekhaGarg
wrote:This is the first time I am uploading a course. I have uploaded the course content that I have prepared and while verifying my identity the automated process could not verify my identity even when I submitted my legal name and correct ID card details. I was suggested to use the alternate verification process to send an email with verification video, my full legal name, the course name I want to publish and the content of Statement of ownership or rights. I first sent the email on 29th March, 2020. It was written in the FAQs that it will be verified within 24 hours. But it did not happen, I sent the email a second time, I raised a service request as well. In the courses page, it shows like "Because you failed identity verification your account will be removed on November 19, 2019 2:51 PM. If you believe this was done in error, please complete the alternate verification process with our Trust and Safety team described here." I am really worried about this because I have sent the email as suggested to verification@udemy.com. I don't know if I have missed anything, because there is no response on the service request, and there is no response from verification@udemy.com as well.
Can somebody tell me whom to contact? Or, provide some help
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Hi! @RekhaGarg
I hope that you are very well. Welcome to you and Udemy Community!!! 🌹🌹🌹🌹
Thanks for your post!!!Go ahead!!! Move ahead!!! Thanks!!! 🌹🌹🌹🌹
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24hr completed i did not get verification
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