Chinese symbols showing up when students click on the Downloadable Resources

manishpaulsimon
manishpaulsimon Posts: 94 storyteller rank
in First-time course creation

Hi guys,

My students are facing an unusual problem. Whenever they click on the downloadable resource link, it takes them to a page filled with chinese symbols. Please rectify this at the earliest as a lot of the students are facing the same problem.

I've attached screenshots of the same below.

2020-04-07 09_39_46-Window.png2020-04-07 09_41_00-Window.png

Comments

  • ElianaC
    ElianaC Posts: 5,705 Udemy rank

    Hi @manishpaulsimon
    the best thing to do here is to redirect the students to support@udemy.com the team will be able to investigate more about this.

    Eliana Cerna

    Udemy Community

  • manishpaulsimon
    manishpaulsimon Posts: 94 storyteller rank

    It's happening to all my students. I can't redirect all of them to support@udemy.com right?

  • KylePew
    KylePew Posts: 190 mentor rank

    Some of my students have been seeing the same thing. I've contacted InstructorSupport@Udemy.COM

    They are looking into it, but it's been a while.

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