Delay in Identity Verification - Australia

JasperEmmitt
JasperEmmitt Posts: 2 researcher rank
in First-time course creation

Hiya, I'm trying to verify my identity for a first-time course. I'm uploading the course from Australia, which of course failed the automatic check, because people forget there are other countries than the U.S.

I imagine you've got quite a backlog of people registering, which is fine. I'm just making sure if my identity isn't verified by the 13th May my account won't automatically be deleted (which it currently is saying).

Thanks, all the best.

Jasper

Comments

  • MariaG
    MariaG Posts: 2,328 researcher rank

    Hi @JasperEmmitt

    The number of requests has nearly doubled since February. The team is working to get to as many requests as possible. You can feel free to write to instructorsupport@udemy.com so they can help you further with regard to the status of your verification.

  • JasperEmmitt
    JasperEmmitt Posts: 2 researcher rank

    Thanks Maria, it's only been a day since the video submission. I'll wait a few days before contacting. Thanks for your reply (:

    @MariaG
    wrote:

    Hi @JasperEmmitt

    The number of requests has nearly doubled since February. The team is working to get to as many requests as possible. You can feel free to write to instructorsupport@udemy.com so they can help you further with regard to the status of your verification.

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