Test video passed 18 calendar days and no reply till now

AshrafFouad
AshrafFouad Posts: 14 traveler rank
in First-time course creation

Dears,

My test video has passed 18 calendar days with status "Video in queue". What can I do to speed up this?

Comments

  • ElianaC
    ElianaC Posts: 5,536 Udemy rank

    HI @AshrafFouad
    please reach out to instructorsupport@udemy.com so they can investigate further.

    Eliana Cerna

    Udemy Community

  • AshrafFouad
    AshrafFouad Posts: 14 traveler rank

    Thanks Eliana for your direction.

    I reached out to the support, they opened a ticket using email and they marked for higher priority, and just got it yesterday (Total wait time: 22 calendar days) feedback and I'm ready to go and record my course :smileyvery-happy:

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