Android App Instructor Performance Data Missing

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Lately the instructor section of the android app seems to have recurring server issues and the performance data is missing more often than not (please refer the image). I installed the latest version of the app but the issue persists. Since I mostly rely on my phone to get a quick update on my courses (sales, q&a, reviews etc.) it would be great if this could be addressed soon.

Is this something Udemy is looking into?

IMG_20200805_094816.jpg

Comments

  • ElianaC
    ElianaC Posts: 5,227 Udemy rank
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    Hi @rasu84
    I'll suggest you reach out to instructorsupport@udemy.com they will be able to provide you more details about this matter.

    Eliana Cerna

    Udemy Community

  • AS
    AS Posts: 9
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    Hi @rasu84
    ,

    Have you had this issue resolved?

    I have the same problem with the iOS app for a week or 2

    cheers.

  • rasu84
    rasu84 Posts: 89 Community Champion rank
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    Hi @AS
    The issue is not resolved yet. I dropped an email to instructorsupport and they mentioned that they are looking into this.

  • ElianaC
    ElianaC Posts: 5,227 Udemy rank
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    Hi @AS
    You need to reach out to instructorsupport@udemy.com to fill out more details about the issue as more requests the team gets about this issue the better.

    Eliana Cerna

    Udemy Community

  • AS
    AS Posts: 9
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    Sure, thank you @ElianaC