Android App Instructor Performance Data Missing

rasu84
rasu84 Posts: 93 specialist rank
in Audio and video solutions

Lately the instructor section of the android app seems to have recurring server issues and the performance data is missing more often than not (please refer the image). I installed the latest version of the app but the issue persists. Since I mostly rely on my phone to get a quick update on my courses (sales, q&a, reviews etc.) it would be great if this could be addressed soon.

Is this something Udemy is looking into?

IMG_20200805_094816.jpg

Comments

  • ElianaC
    ElianaC Posts: 5,397 Udemy rank

    Hi @rasu84
    I'll suggest you reach out to instructorsupport@udemy.com they will be able to provide you more details about this matter.

    Eliana Cerna

    Udemy Community

  • AS
    AS Posts: 9 researcher rank

    Hi @rasu84
    ,

    Have you had this issue resolved?

    I have the same problem with the iOS app for a week or 2

    cheers.

  • rasu84
    rasu84 Posts: 93 specialist rank

    Hi @AS
    The issue is not resolved yet. I dropped an email to instructorsupport and they mentioned that they are looking into this.

  • ElianaC
    ElianaC Posts: 5,397 Udemy rank

    Hi @AS
    You need to reach out to instructorsupport@udemy.com to fill out more details about the issue as more requests the team gets about this issue the better.

    Eliana Cerna

    Udemy Community

  • AS
    AS Posts: 9 researcher rank

    Sure, thank you @ElianaC

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