Students who applied for refund

Ranjithvasudev
Ranjithvasudev Posts: 26 trailblazer rank
in First-time course creation

Hi ,

As a new instructor in the udemy club, I am writing this to hear from you regarding the below concern:

Is there any option to check out in instructor dashboard about student's name who have applied for refund ?

Also, are there options to check details of enrollment date, percentage of course completed and reason provided by the student for giving up the course and to get back refund..!?

Comments

  • MariaG
    MariaG Posts: 2,328 researcher rank

    Hi @Ranjithvasudev

    You can check this in your revenue report. Click on the time period (Sep 2020, for example) and you'll then be redirected to this page:

    23.JPG

    The refund reason isn't available but the performance tool shows you which lecture students stop watching a course.

    https://www.udemy.com/instructor/performance/engagement/

  • Ranjithvasudev
    Ranjithvasudev Posts: 26 trailblazer rank

    HI @MariaG
    ,

    I got it , Thank you for your guidance ..!

    Happy weekend :)

  • Learner's_World
    Learner's_World Posts: 15 traveler rank

    Instructors should be able to see why the student has asked for a refund.
    Knowing the reason can help us as instructors understand the needs of our students.

  • ShailaDM966
    ShailaDM966 Posts: 2 researcher rank

    sir I want refund 3,499

  • ShailaDM966
    ShailaDM966 Posts: 2 researcher rank

    Morning I paid 3499 for python developer course but there is no class is shown in udemy

    So I want my complete amt that is 3,499

    Plss refund my money

  • ElianaC
    ElianaC Posts: 5,412 Udemy rank

    Hi @ShailaDM966
    I'm sorry to hear you cannot see your course in your account; however, you need to submit a report to Student Support since this is an instructor community. To contact the team, please open the help center article here and click “Contact Us” on the right.

    Eliana

    Udemy Community Moderator

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