Introducing Featured Questions

Abbie
Abbie Posts: 3,191 traveler rank
in Community News

Hi everyone,

We're excited to upgrade your course Q&A with a new tool — Featured Questions.

This tool lets you pin question and answer pairs at the top of your course Q&A to cut down on repetitive questions and get students the answers they need.

You can select existing student questions, or write your own Featured Questions.

You can find Featured Questions in the Communication section of your instructor dashboard. We're releasing this feature to instructors only for the next few weeks to give you a chance to populate your Featured Questions. When it's live for students, we'll update you here.

To help make the most of the head start, we've created some tips on Featured Questions. Take a look!

Comments

  • CarlosDeLeon
    CarlosDeLeon Posts: 901 visionary rank

    Sounds like a useful enhancement.

    Thanks.

  • Jack_Bosma
    Jack_Bosma Posts: 254 storyteller rank

    Thanks for the update.

  • KarenS1969
    KarenS1969 Posts: 4 researcher rank

    Sounds great, but one of the suggestions is to create your own question. How do you do that?

  • ElianaC
    ElianaC Posts: 5,703 Udemy rank

    Hi @KarenS1969
    To write a question and answer for the Featured Questions section, follow these steps.

    1. Navigate to the Communications page in your instructor account and select Featured Questions.
    2. Click Create new Featured Question on the right-hand side.
    3. Enter the applicable course information, as well as the question and answer.
    4. Click Publish new Featured Question and confirm you wish to publish the question.

    You can also check this article here for more information.

    Eliana Cerna

    Udemy Community

  • DanielEvans
    DanielEvans Posts: 440 mentor rank

    This is a good feature, but 'Select Lecture' requires us to recall specific lecture names.

    This should be bypassable, or it should scavenge lecture titles matching the first 3 inputted characters.

    I was about to commit to around 10 questions and answers tonight, but it's going to take a lot more time than I had allocated, since we need to cross reference and be needlessly specific.

  • CarlosDeLeon
    CarlosDeLeon Posts: 901 visionary rank

    @DanielEvans
    , It does suggest lesson names for me as I type (on Firefox).

  • ElianaC
    ElianaC Posts: 5,703 Udemy rank

    Hi @DanielEvans
    Yes, it works in Google Chrome too as you start typing you will see lesson suggestions. If this doesn't work for you, you will have to reach out to instructorsupport@udemy.com

    Eliana Cerna

    Udemy Community

  • DanielEvans
    DanielEvans Posts: 440 mentor rank

    It appears to be working now having tested further.

  • SharonRamel
    SharonRamel Posts: 1,312 rolemodel rank

    Great - given the majority of questions to me are about problems with Udemy I shall put in how to contact Udemy for technical support.

  • Jack_Bosma
    Jack_Bosma Posts: 254 storyteller rank

    Instructor support should have it's own forum! It seems foolish to be sending emails when the issues can be addressed here. @Abbie

  • dilips
    dilips Posts: 45 storyteller rank

    This is an excellent feature. Thanks a bunch for this capability.

  • Abbie
    Abbie Posts: 3,191 traveler rank

    Hi @Jack_Bosma
    , thanks for your suggestion.

    We’re happy to address general questions about policy or site functionality in the Community. That being said, anything that is specific to a user (a funny behavior you’re seeing onsite or a question about how a policy applies to your particular situation) gets routed to more private channels so we can get the details we need to investigate or answer without exposing private information.

    In general, our Support agents have more tools to investigate user-specific issues than our Community team, who know what’s going on on the platform in general but can’t look into anything specific to a given account.

  • Jack_Bosma
    Jack_Bosma Posts: 254 storyteller rank

    @ElianaC
    I am recommending the creation of Support and Policy forums as an expedited service for instructors. The decision to respond privately rests with the respective teams. If an email is required, simply have the respective team initiate it. Our goal is to streamline communication and teamwork. Emails should be initiated as a last resort. That's the purpose of these forums.

  • Murun
    Murun Posts: 2 researcher rank

    I couldn't find my course in Mongolian language filter section. Could you explain why?

  • MariaG
    MariaG Posts: 2,328 researcher rank

    Hi @Murun
    , if you just published your course, it may take 24 hours to show up in the search. Try checking tomorrow or after a few hours. If you do not see your course show up when filtering it with the language, please reach out to instructorsupport@udemy.com.

  • Murun
    Murun Posts: 2 researcher rank

    Thank u @MariaG
    🤗

  • Keith
    Keith Posts: 25 trailblazer rank

    This is a great feature, but what I would really like is a universal featured question that would appear on every lecture. It is to remind the students to quote the timestamp on the video that they are referring to.

    Is there a way to set a universal featured question? It is too much of a hassle to do that for every lecture.

  • MariaG
    MariaG Posts: 2,328 researcher rank

    Hi @Keith
    , thank you for sharing your feedback about this. I've shared it with the team!

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