Suspicious refund pattern

StellaChrysaki
StellaChrysaki Posts: 2 researcher rank
in First-time course creation

Hi everyone, I'm a new instructor and had my first two courses published. I've noticed that one of my students keeps signing up to the same course and then requests for a refund. This happens 3-4 time per month (since December). I was wondering if the same thing has happened to you ? I know Udemy has a 30day money back guarantee but since it's an unusual behaviour is it something that should be reported to them?

Thank you

Stella

Comments

  • FrankKane
    FrankKane Posts: 1,914 rolemodel rank

    I would definitely report that to Udemy and have them look into it. They are cracking down on refund abuse lately and I'm surprised they didn't catch that automatically. I think policy@udemy.com would be the appropriate contact.

  • StellaChrysaki
    StellaChrysaki Posts: 2 researcher rank

    Thank you , I'll report to them

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