How can I retrieve my list of courses in my Udemy Instructor page?

Hello everyone,

I accidentally erased my instructor data in the Udemy page (I even had to post a new photo) and I cannot see my list of coruses, performance, etc. anymore. How can I retrieve those data?

Udemy website is treating me as a visitor or a stranger.

Thanks a lot in advance for your help.

Andre Salles

Comments

  • Leonor C.
    Leonor C. Posts: 1,125 Udemy rank

    Hello @AndreSalles049

    Happy to help! I would ask you to contact the udemy support team in this case and ask them if it is possible to reactivate your account.

    Kindest regards,

    Leonor

    Udemy moderation team

  • Thank for you reply. How can I talk to the moderation team on a person to person basis? What do I have to do to prove that I am the owner of my account?

  • OK, thanks. I succesfully retrieve my account with all my courses and contents.

    Now I need to update my personal information (my email account is old) before enabling the MFA.

    I cannot seem to get any help on this from the automatized support (Alex). Please, I need to speak to a human on a person to person basis.

    It is UTTERLY frustrating trying to explain your situation to a machine that keeps on sending you automatized messages on end.

    Please I need any other help (except Alex) you can provide me to update my email. Thanks in advance

  • MarinaT
    MarinaT Posts: 2,013 Udemy rank

    Hi @AndreSalles049
    ,

    Thanks for getting back, and I'm happy to hear that you managed to retrieve your account and courses. Regrettably, we're unable to offer account-specific assistance through the community platform.

    To receive personalized support, could you please send an email to instructorsupport@udemy.com? Our dedicated support team will be more than happy to assist you with any questions you may have.

    Thank you for your understanding and cooperation.