No access to support!

AhmedYounis
AhmedYounis Posts: 3 researcher rank
in First-time course creation

Hello instructors,

I'm looking for a way to contact the Udemy support.

I can't find any possibility to do so, it is very frustrating.

The support page is just some FAQ and "contact us" has no link to a form or email. I found a fully dysfunctional chatbot that stops the conversation sending me to the FAQ.

It's impressive that a company that says to have sold so much is failing on this.

Comments

  • MarinaT
    MarinaT Posts: 2,335 Udemy rank

    Hi @AhmedYounis
    ,

    I'm very sorry for any inconvenience caused by your experience with our chatbot, Alex. Alex is designed to gather all relevant information from instructors, enabling our support team to offer swift assistance for your needs.

    To ensure your concerns are addressed promptly, could you kindly reach out to instructorsupport@udemy.com via email?

    Thank you so much. Please let me know if you have additional questions.

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