Anyone now what error XHR means uploading a video to the course?

chrispalasz
chrispalasz Posts: 1 observer rank
in First-time course creation

Hello Instructor Community,

I am a first time course creator on Udemy.

I have uploaded 4 videos successfully to the course thus far.

But now I am coming across the same error message XHR returned response code 0, for all the following videos I want to upload.

I have made sure the videos are in mp4 format, are under 4GB and that the resolution is 720 HD or higher.

Yet the error remains.

Any thoughts on how else to resolve this?

Comments

  • ElianaC
    ElianaC Posts: 5,536 Udemy rank

    Hi @chrispalasz
    The common cause of video upload issues is environmental, so the browser, the machine, or the connection may be responsible for this difficulty. I would recommend you check out the following article about some basic troubleshooting here.

    If the issue persists, please communicate with the support team. To contact the team, please open the help center article here and click “Contact Us” on the right. Make sure you provide all the information to the team, if possible a screenshot of the error along with your internet speed test.

    I hope this helps!

    Eliana

    Udemy Community Moderator

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