Merging Accounts

Octavia Greenback
Octavia Greenback Posts: 3 observer rank
in First-time course creation

Greetings,

While creating my account, I accidentally typed in the wrong email address.
I have already uploaded my course and is under review. I'm not able to access the account since the email address is not mine and the 2FA is being sent to someone else. I need to change the email address to mine before the Course is misused by someone.

The merging account option demands a receipt of payment or some other proof. Since my course is yet to be online, i don't have those. I tried contacting support. The automated support bot is taking me in a loop and messaging the wrong mail address. Is there a way to get human support or any other way out?

Comments

  • MarinaT
    MarinaT Posts: 2,013 Udemy rank

    Hi @Octavia Greenback
    ,

    Thank you for your post, and I'm sorry to hear about the difficulties you're facing with your email address and contacting our support team through the chatbot.

    Could you please reach out to our instructor support team by emailing instructorsupport@udemy.com? They will look into the issue and guide you on how to regain access to your account and courses.

    If you have any other questions, feel free to let me know.

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