How can I upload the profile picture and course picture. It keeps showing me this bug.

Best Answer

  • MarinaT
    MarinaT Posts: 1,991 Udemy rank
    Answer ✓

    Hi @Shanza Kiran,

    Thank you for your post! I’m sorry to hear that you’re having trouble uploading your profile and course images.

    The error message "invalid according to policy: policy expired" can appear for a few different reasons. One common cause is when the image doesn’t meet Udemy’s quality standards. Please make sure your image has a minimum resolution of 750 x 422 pixels. You might need to adjust the size to ensure it uploads correctly.

    If your image already meets these requirements, I recommend reaching out to our Instructor Support team. You can do this by clicking here and selecting “Contact Us” on the right. They have the tools to investigate further and help resolve the issue.

    I hope this helps, and I appreciate your cooperation!

Answers

  • Shanza Kiran
    Shanza Kiran Posts: 2 researcher rank

    Thank You MarinaT. l'll reach out to the Instructor Support team. 😊

  • MarinaT
    MarinaT Posts: 1,991 Udemy rank

    You are very welcome, Shanza! I hope the issue will be resolved soon 🤞.

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