video problem
I constantly receive complaints from students about video freezing issues. Am I the only instructor experiencing this?
Comments
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Hi @EmreTimur Thank you for bringing this to our attention! There was a known video issue that has recently been resolved, so students should no longer experience problems. If they are still encountering issues, please direct them to the Student Support team. They can provide more details about their situation and receive assistance directly. To contact the team, please open the help center article here and click “Contact Us” on the right.
Let us know if you need anything else.
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Hi @ElianaC , i have received 3 complaints since yesterday about a certain video lecture not playing correctly. Users report jumping from 2:05 to 2:12, from 2:17 to 3:00, from 3:05 to 3:30 etc.. I can replicate the issue. It was fixed after re-uploading the same video.
I have reported to instructorsupport@udemy.com with a recording. Please help investigate.
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@aakriti-elearn I really appreciate you taking the initiative to report this to the support team. Please keep an eye out for any updates on the report. Thanks again!
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