Where is the support request ticket option?

I've been tortured all morning with Alex, going through all troubleshooting steps. Video won't play, this has been over a week. I just want to work with someone in support with a human to assist. cookies, three differnt browsers, incognito, other computer nothing. I'm an IT Director with over 20 years and never had so much frustration simply trying to find a way to contact support.

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bsavage724

Still need help?

If you’ve tried all of the steps above and you’re still having trouble, please contact our Support Team with a screenshot or screencast of the issue, your browser version, and your operating system.

How about a link?

ElianaC

Hi @bsavage724, I'm sorry to hear you are experiencing issues contacting support. When engaging with the chatbot, you should be able to submit a ticket by typing "submit a ticket" in the provided field (multiple submissions might be required).

The chatbot will prompt you to specify whether you're a learner or an instructor before proceeding to confirm your request to open a support ticket. Once you are next in the queue, you will get a response from the support team.

I hope this helps!

Cindym50

Udemy support sucks. The contact button does not work and I need answers. I have classes on an older Website version. I found them 3 days ago and cannot locate them, no I did not use different emails.

MarinaT

Hi @Cindym50,

Thank you so much for your comment, and I’m really sorry you’re having trouble with the "Contact Us" button. I can imagine how frustrating that must be.

Could you let me know which browser you’re using? Sometimes clearing cookies and cache, or trying a different browser like Firefox, can help.

I’d really appreciate it if you could confirm your browser and let me know if the issue continues after trying these steps. We want to make sure the issue gets resolved for you.