Cannot seem to save my course after udemy associate asked me to change it

dean_armellin
dean_armellin Posts: 4 observer rank
in Audio and video solutions

Hi,

Cannot find any udemy contact details or emails to get support for this. A udemy associate asked me to change my promo video on my landing page and I've tried to upload it and I cannot save it because the save button is greyed out. What do I do? There's no udemy contact support for this? Please help

Comments

  • ElianaC
    ElianaC Posts: 5,710 Udemy rank

    Hi @dean_armellin, I'm sorry to hear you are struggling to update the promotional video from your course. I recommend taking a screenshot of the entire landing page and sending it to the Instructor support team. To contact the team, please open the help center article here and click “Contact Us” on the right.

    When engaging with the chatbot, you should be able to submit a ticket by typing "submit a ticket" in the provided field (multiple submissions might be required).

    image.png

    The chatbot will prompt you to specify whether you're a learner or an instructor before proceeding to confirm your request to open a support ticket. Once you are next in the queue, you will get a response from the support team. 

    We appreciate your patience and cooperation. Please let us know if you have additional questions.

    I hope this helps!

  • dean_armellin
    dean_armellin Posts: 4 observer rank

    Awesome, thanks Eliana I'll do that.

  • dean_armellin
    dean_armellin Posts: 4 observer rank

    Hi Eliana,


    This chatbot is useless. I want to get some help from a person. It just guides me in circles and doesnt even let me submit a ticket. Please can you provide me with an email address of a support team person. :(

  • Bessy
    Bessy Posts: 1,126 Udemy rank

    Hi @dean_armellin, I’m sorry for any trouble caused.

    We’ve confirmed with our Instructor Support team that we received your ticket, and they have already responded to it. In fact, they are currently waiting for your reply.

    Please check your inbox (and spam folder, just in case) and respond to their message at your earliest convenience.

    Best regards,

  • GustavoCesa180
    GustavoCesa180 Posts: 3 researcher rank

    Hi, I'm an instructor and my course is ready. I sent it for analizing and they told me some corrections would be needed and I would find what to correct in the feedback of Udemy. that happened 3 days ago. I couldn't find any feedback about what need to be changed. What can I do?

    My name is Gustavo Catalano, a registered instructor

  • Bessy
    Bessy Posts: 1,126 Udemy rank

    Hi @GustavoCesa180, I’m sorry for the late reply.

    You can view the feedback by going to the course management page and selecting Course Feedback on the left-hand side. If the course is published, it will appear as Udemy Feedback.

    You can learn more about it in this article.

    Best regards,

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