Some Lecture videos lost sound.

SabaMtchedl256

I've published new lectures on Udemy back in December of 2024. I've checked them more than once and they worked well. A week ago the captions section found one "low-quality" auto generated captions, I checked and my voiceover is gone, not the intro music, but my voice. Other lectures have the same problem as well. Not all the newly uploaded ones. I can't just reupload the lectures again since I deleted the original videos.

Is there a way for Udemy themselves to check and see if they can resolve this issue from their end?

Any help is greatly appreciated.

The course is called - The Georgian Language Course - Beginner to Advanced

and these are the lectures with that same problem.

76. 55 - დედაენა - Letter ყ 1

77. 56 - დედაენა - Letter ყ 2

78. 57 - დედაენა - Letter ც 1

79. 58 - დედაენა - Letter ც 2

80. 59 - დედაენა - Letter ტ 1

81. 60 - დედაენა - Letter ტ 2

82. 61 - დედაენა - Letter წ 1

83. 62 - დედაენა - Letter წ 2

85. 63 - დედაენა - Letter ჭ 1

86. 64 - დედაენა - Letter ჭ 2

ElianaC

Hi @SabaMtchedl256, Thank you for reaching out and sharing this issue with us! I suggest reaching out to Udemy's support team directly regarding this matter. They have the resources to investigate the issue and may be able to restore the audio for your lectures or provide you with further steps.

Make sure to add all information into the email you sent so the team has all details! To contact the team, please open the help center article here and click “Contact Us” on the right.

I hope this helps!