Udemy Instructor support system

Hello, I am reaching out to know hows your experience being a instructor with Udemy support. I have raised a simple request to download and edit videos of my own course which they reverted that they will assist but after that it seems request is falling on deaf ears. My request was created on 9th May, after repeated followups, All I get is a standard response that we are reviewing your request. my inbox is filled with such response.

Hows your experience. Please note, This is my first support case being a instructor and its very frustrating feeling.

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Comments

LawrenceMMiller

The real question is, since you uploaded your course files, why don't you still have those files? Don't you back up your data, your files? You should have more than one copy of those files already.

ElianaC

Hi @emerging_techbytes20, Thank you for your post, and I’m really sorry to hear about the delay with the video download. I understand how frustrating it must be to wait this long. Unfortunately, the team encountered issues during the download process, which has contributed to the delay. Please rest assured that they’re actively working on your case and will send the video files as soon as possible.

I hope your request is resolved as soon as possible, and if you need help with anything else, feel free to follow up on the ticket directly as they have the tools needed.