A student has recently made multiple refunds for my paid courses. According to Udemy’s policy, once a course is refunded, the student should lose access to it. However, I’ve discovered that the refunded courses are still visible and accessible on the student’s My Learning page.
This raises two urgent issues:
It violates the refund policy outlined by Udemy.
It suggests a potential loophole or system glitch that could lead to more instructors being unfairly impacted.
I kindly request that this issue be thoroughly investigated. Please verify whether this student has access to content they no longer have the right to view, and take appropriate action. If this case cannot be resolved through regular support, I am formally requesting that this ticket be escalated to a senior team member for review.
I was contacted by the student with his explanation:
"I was severely cursed by a Thai witch, so I bought more than 40 Reiki courses at a time to cleanse the terrible energy. Later, I found that some courses were repeated with the same name, so I cancelled them all and re-ordered. I didn't understand the 30-day refund standard very clearly, and I didn't pay special attention to the fact that you were the teacher of many of my courses."
His learning page
I have already contacted support, ticket 10010168, and the answer was
Overall, we find that students do not typically abuse our refund policy, and that the policy helps students feel comfortable purchasing more courses with new instructors. When we do find that someone has violated our policy, their ability to refund courses is revoked to prevent further abuse.
