Normally, it takes 20-30 minitues for video processing. But today it's taking unsually long time. I tested with 3 seconds (258 KB) video which is still in processing mode.
Is there anyone facing this issue? What to do to fix this issue?
Hi @Habibur_Rahmn574, Thanks for bringing this report here. We are receiving reports from our instructors that video uploads are taking too long. We have escalated the issue to our engineers for further review. However, we need you to send an email to the Instructor Support team with all details from your video you are trying to upload. To contact the team, please open the help center article here and click “Contact Us” on the right.
I hope this helps!
Hi @ElianaC, thanks, I contacted support about this issue.
Thanks @RonErez this will help a lot for the engineering team.
Same for me. All videos are still in processing mode since last night.
yep, i have 1 still from yesterday afternoon, and another i started this morning, still not finished.
Same here. Multiple videos are still processing.
Hi everyone,
Thank you so much for reporting this, and we're sorry for the trouble. The internal team has been informed of the issue, but we’d really appreciate it if you could continue reporting it directly to our support team by clicking here and selecting “Contact Us” on the right (if you haven't done so yet).
Your reports help the team better understand how many instructors are affected and assist with their investigation.
We truly appreciate your cooperation and patience.
Also facing this issue. As are my co-instructors.
While I get Eliana's point that we should contact the team so the team gets examples of the severity of different issues - it seems like some of these sitewide issues should just be resolved globally without making us spend time submitting support tickets.
It's been 24 hours to load a two minute video and still processing. I am working on another course and am concerned that I will not be able to upload the course.
One of my lectures has just been successfully processed, taking around 24 hours.
I am as well facing same issue from today morning. Video is still in processing mode
Hi,
I am also having the same issue.
