Positive Feedback but Low Rating How Should I Handle This?

Today I received a surprising review. The student marked all the parameters positively (valuable information, clear explanation, engaging delivery, etc.), but still left a low rating.

Can I complain to Udemy? Will they take any action in such cases? Most students usually do not respond when contacted.

I would love to hear from experienced instructors who have gone through this situation.

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RonErez

You could politely write too the student asking how to improve. I use ChatGPT to make sure not to sound angry.

EDIT: It might be a misunderstanding. Maybe they meant to leave 4 stars (or 5). I would start by writing to them even if students don’t always respond. I have had several students respond after contacting them.

RijulArora

Yes this happened to me too. Feels very sad.

Sushy

Thank you for you suggestion.

Appreciated!

RajuDyapur745

One thing is, you can ask politely about the rating and what made them give them that rating. If there is anything that annoyed them OR areas of improvement. I would do this always no matter whether the rating is going to change or not. Make sure to be very polite.
First go through the student's learning and check whether the student has at least completed 60%-70% of the course.
What is the point in getting a rating from a student who has watched 10% of the course and left a bad rating.
I had similar situation 5 years ago and was able to remove the rating through the help from Udemy team. Student had watched only 7% of the entire course.
On multiple occasions, I have asked this from time and time that there should be a threshold for rating a course. If Udemy asks for rating OR review just after 2-3 lessons, then we get all sorts of ratings and reviews based on someone's emotions and not based on actual learning.
Nowadays, I am not worried about it that much. I will ask about the rating once and I will let it go. We have to balance between good and bad.

FettahBen

Just report the rating to Udemy and explain something like:
“The student answered Yes to all 5 feedback questions but left only a 2-star rating.”
In many cases, Udemy reviews this inconsistency and removes the rating.

Sushy

Good insights.

Thankyou

Sushy

Thankyou bro.

it worked . They did remove the rating