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❗️**Announcement** Course ratings suddenly dropped or dissapeared❗️
*****Update as of 09/24/2024***** Hello everyone, We understand how frustrating it can be to see your hard-earned reviews showing the wrong score. Please know that we are fully aware of the impact, and we truly appreciate your patience as we investigate the cause. Our engineering team has made this issue a top priority and…
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Maintaining Equipment
Hi, How do you keep your computer, microphone, and sanity intact while teaching online? I just received an infuriating one-star review on my 87-hour course that I’ve spent so much time updating and refining. Naturally, I did the only rational thing, I threw my computer out the window. Here’s the masterpiece of a review…
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How Does Course Rating Update Over Time?
Hi everyone, I recently received a negative review that lowered my course rating to 4.3. Since then, I’ve gotten multiple 5-star reviews, but the overall rating is still stuck at 4.3. I was wondering how Udemy updates the course rating. Does it take time to reflect new reviews, or is there a specific algorithm that…
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I am unable to View the Performce Page to Check How My Courses are Doing
I am unable to view the performance page on my Instructor portal. All I see is the footer section of the page. See attached screenshot. I've tried viewing on mobile and even changed browsers, still no success. The page I want to view is https://www.udemy.com/instructor/performance/overview/?date_filter=year&data_scope=all.…
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1 Star Rating
I just received a 1 star review. I asked the student to point out what was wrong in my quizzes and still no answer. This seems way to easy to just give a 1 star review when my other reviews are 3 stars+. Is there any way we can have those reviews taken down or at least have the student explain and if they can't to have the…
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Reviews not showing
Hello, I've had my quizz "course" up for 3 weeks now and the reviews are not showing up!!!! I know I have at least one review
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Can I share my FREE coupon in the course description?
Hi! I have a course here that is longer than 2h, so I can't make it open (FREE). I want to get a few people enrolled to get some feedback and I am offering it for free, but I am wondering what's the best way to do it. Can I create an open - FREE coupon and share that coupon code in the course description for 5 days so that…
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Bug on Courses' Average Ratings (!?)
Hi everyone, has anyone noticed a drastic change of their course ratings today (Sep 20, 2024)? I have a course that has no longer any reviews (showing 0) on its landing page nor in the dashboard, while my 2 other courses went from 4.11 to 4, and 4.19 to 4.10. They all have hundreds if not thousands of reviews, so all this…
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In response to the review bug
Hello Instructors, We hear you, and we deeply understand your frustration. We know this bug has impacted your courses and businesses, and we are committed to resolving it as quickly and effectively as possible. I want to provide a more detailed update based on the latest information from our engineering team. After a…
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Reviews Accuracy
Hello, There is one student who gave my course a review of 4.5 out of 5. However; that student left a really nice note and checked everything in his review. I think she meant to give a 5 out of 5 but left a 4.5 by mistake. The reason I think that is because a previous student did that and when I asked about it he saw my…
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Reviews
Hello all, After a student has finished the whole course, how do they write a review? I can't seem to find a button that says "write a review." I'm asking my inner circle to not rate the course right away when prompted but to watch the whole thing then rate it. How can they do that? Cheers, Aws