❗️**Announcement** Course ratings suddenly dropped or dissapeared❗️
*****Update as of 09/24/2024*****
Hello everyone,
We understand how frustrating it can be to see your hard-earned reviews showing the wrong score. Please know that we are fully aware of the impact, and we truly appreciate your patience as we investigate the cause.
Our engineering team has made this issue a top priority and is actively working on a fix. While we don’t have an exact timeline yet, please rest assured that we are doing everything we can to resolve it as quickly as possible.
We will update you once the issue has been resolved. Thank you again for your understanding.
Marina
*****Update as of 09/23/2024*****
Hi Instructors,
We wanted to give you a quick update regarding the ongoing issue. Our engineering team has prioritized this and is actively working towards a solution. We understand how important this is, and we appreciate your patience during this time.
We will keep you informed and share further updates as soon as we have more details. Thank you for your understanding and continued support.
Marina
———————————————————————————-We want to inform you that we are aware that some of your courses have experienced a sudden drop in ratings despite not receiving any recent reviews. Please rest assured that our engineering team is actively investigating the root cause of this issue.
We appreciate your understanding and patience as we work to resolve this matter as quickly as possible.
Thank you for your continued support, and we apologize for any inconvenience this may have caused. Reach out to support if you have any further questions!
Comments
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thank you very much.
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thanks for the announcement.
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Thanks so much. I was on verge of total panic. Haha
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Thank you so much for this announcement. I was taken aback when I saw this sudden drop - glad its a glitch.
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Thanks, just noticed that and got a heart attack ;-)
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Thank you for keeping us updated!
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pls provide ongoing updates! This isnt a small thing for us creators.
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Udemy team, this is unacceptable! The ratings for two of my courses have tanked, and this appears on both the course landing pages and my instructor profile page. The rating for one of my 3 courses, which averages 4.5 to 4.6, is now showing as 3.6.
Enrolments for my affected courses have also gone down to zero. This is materially affecting my revenue. And what's worse, I have promotions running that are leading potential students to a landing page that shows 3.6 ratings for a course that should be 4.5+. When will this be fixed?
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Thanks @ElianaC for the announcement. It's been more than a day now and concerning as it reflects poorly on our courses. I hope this does not affect our search rankings in the next day or so. Usually, search algorithms update their ranking periodically. I hope it gets fixed today.
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@ElianaC Thank you for letting us know that you know…indeed it is quite relieving and welcome announcement
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Thanks @ElianaC for the update. This was literally shocking to see all of a sudden especially for courses where we have 4 and 5 star reviews mostly but the average rating being shown as between 1 and 2 for them.
Hope the issue gets resolved soon because it will not just impact the instructors but also might cause significant decline in overall Udemy's revenue too. Moreover, the perception in the minds of students for Udemy's course quality, might also make a nose-dive.
Please fix the issue before it becomes too late!
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I am waiting for this issue to be fixed soon. Thanks for the information.
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One of my courses was a best seller but suddenly reset with dropped ratings. But I hope the status will be back soon.
Technical issues do occur. Aa long as your team acknowledge and fix the issues in reasonable time, we are happy.
Regards,
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Thanks for the feedback. Hoping that it will be resolved very soon.
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Hi @ElianaC, what about the courses that are now out of udemy Business and no more bestselling badge because of this issue?
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Is there any expected date when this issue will be resolved?
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I'm glad you guys are working on it. Thanks @ElianaC for keeping us posted.
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any chance on update to ETA when this will get fixed, emails are now clogged up by so many tickets, might now be faster to just say here then going through 1 email at a time,
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Still not fixed - would be a difficult start of the week for many - Almost 2 days now
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@ElianaC - could this also be an opportunity for an improvement in comms around major bugs like this?
This isn't some random bug affecting a single instructor. Plenty of us have been impacted, and we're all feeling an immediate impact on revenue. Sales are markedly down as a consequence.
It would really help if there was more information on how long the bug will take to get fixed, the priority there within Udemy (I really hope this isn't sitting at the bottom of some backlog with a low priority?) and even regular periodical updates on progress so we can understand ETA for the fix.
Even if it were the engineers working on the problem posting a short update to the forum, rather than having to rely on you as the interface? It would save more tickets being raised, and alleviate the anxiety of many that are reflected in the comments coming through.4 -
Alright you've tagged me twice… normally you have to say my name three times before I'll appear.
I've commented a couple of times within the many threads on the matter. I'm not happy about it either (and yes my ratings are impacted as well.) We really have no idea what effort is or isn't being put toward it, the nature of the problem, or the true root cause. I have my suspicions but I'm biting my tongue until we know more. A little empathy for Udemy staff is warranted right now IMO, 20% of their colleagues were just let go.
Regarding how Amazon would handle it, they would wake people up and not let them sleep until it was fixed. But Udemy isn't Amazon.
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Well it's possible the people who knew how to fix it are gone now, and some poor engineers are desperately trying to reverse engineer the thing.
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Lower ratings resulted in lower enrollments, and now I just lost the 'bestseller' tag for one of my courses.
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Instructor support team responded to me couple of hours ago saying that the specialist team is still working on it. No ETA has been given. Hopefully, it will be fixed by the end of Monday.
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Thank you for the info! My 4.6 star course dropped to 1 star. More than 4 of my courses have now deflated ratings. My overall ratings has dropped considerably and I can see that it has affected sales too. I would really appreciate if we as instructors know when the issue will be resolved? Also, transparency on how it happened in the first place?
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Hi Instructors,
We wanted to give you a quick update regarding the ongoing issue. Our engineering team has prioritized this and is actively working towards a solution. We understand how important this is, and we appreciate your patience during this time.We will keep you informed and share further updates as soon as we have more details.
Thank you for your understanding and continued support.
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As far as I am concerned reviews that are older than XX (forgot the exact amount) months are taken out of the calculation for the current rating automatically, it's always been like this.
So changes without new reviews are normal, it happened all the time. What's different now?
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Hi @Voider2049 So, if you haven't had any reviews in the last X months, this means that your course will be rated at 0. Does this make sense? It's clear that there's a problem, and Udemy is looking into it.
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@Abderrazzaq Kharroubi yes, if all your reviews that made the score are too old and rotate out while you didn't get any new ones in the meantime, the score would be 0 as there are no eligible reviews available to make a score.
I think it's 12 months, after then reviews rotate out of the calculation.
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