Instructors — Please Raise Your Voice on the Video Playback Issue

The video playback issue has been affecting many courses for over 10 days now. This is leading to poor student experiences, negative reviews, and a drop in sales for instructors.

Despite multiple reports, there has been no clear update or timeline for a fix.

If you are also facing this issue, please share your experience and raise your voice here. The more instructors speak up, the more visibility and urgency this problem will receive.

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Comments

Adpro

i have been going through the same thing since days despite raising tickets and constantly following up. The only response I’m getting is that they don’t know when it will be fixed. It is costing me money and time. This is a bad experience

RonErez

What is the playback issue? I've been watching my own lectures without any issues. There might be an issue because one student did seem to complain about not being able to pause the videos.

Sathya195

It's not about old videos..

Try to publish a new video

PatrikSzepe299

its unaccetable. Udemy Support is not doing anything

Juan Pablo De la torre - CódigoConJuan

I launched a new course (March 3rd), but students are unable to watch the preview videos that show what they’ll learn. I’ve already sent about 10 emails including the messages and complaints we’ve received from students enrolled in the course, support says that they're investigating the issue, but still no answer / fix.

It's a shame since i been recording this course since December.

Been teaching on udemy for 11 years, it changed my life for good, but it's time to leave

PatrikSzepe299

I simply cannot believe that it takes them this long to fix a simple cdn error

PatrikSzepe299

can we please start reporting this issue on downdetector, at least students will be able to check and see that the problem is with udemy: https://downdetector.com/status/udemy/

RonErez

Hi @Sathya195

Thanks for letting me know. Indeed I want to upload new videos and now I'm afraid it will cause issues. I guess I'll wait until the issue is resolved.

crevolution1985

Same issue here.

I have to stop production, I cannot spend this amount of time on something I don't know if it is going to be fixed.

Afrobeat449

I am a new instructor u can rely on me