Hello, my course has been approved and is live. However, when students click on the preview option, they only see a black screen instead of the video. Has anyone faced this issue before, and what steps can I take to resolve it? Thank you.
Yes, I also recently mentioned this. I'll send a message to support too and I think you should do the same. Multiple complaints might make a difference.
Hello @Aftab ,
Thank you for your post, and I’m sorry to hear that you’re experiencing video playback issues with your course preview.
As Ron mentioned, it would be best to reach out to Instructor Support so they can take a closer look and assist you with this. You can do this by clicking here. Once there, you’ll find a “Contact Us” button in the bottom-right side, where you can submit a support ticket through the chatbot.
Feel free to continue sharing any other concerns or questions you may have here in the Community.
I contacted support and received this response:
"Hi Ron,
Thanks for reaching out.
After checking on our end, we can confirm that the video previewing feature is still working as usual. So we can have a better understanding of the issue, could you provide us with a screen recording of the issue you are seeing?
Thanks for your cooperation and we look forward to your reply.
Kind regards, Jonas J." and my response is: "There is no problem on my end. There have been endless complaints on Udemy's community about this issue. Have you looked at the attachment I sent?Preview Not Working.gif https://community.udemy.com/en/discussion/163266/preview-of-my-course-is-not-working?tab=all&utm_source=community-search&utm_medium=organic-search&utm_term=preview https://community.udemy.com/en/discussion/163224/issue-with-free-preview-promotional-video-on-course-landing-page?tab=all&utm_source=community-search&utm_medium=organic-search&utm_term=preview https://community.udemy.com/en/discussion/162904/preview-videos-are-not-playing-any-ideas-how-to-fix?tab=all&utm_source=community-search&utm_medium=organic-search&utm_term=preview or more generally: https://community.udemy.com/en/search?domain=discussions&query=preview&scope=site&categoryIDs[0]=7&includeChildCategories=true&source=community This is a real issue. The general feeling in the instructor community is that Udemy has become unreliable and full of bugs. Best,
Ron"
Hi @Aftab
Contact support at:
instructorsupport@udemy.com
They are quite responsive and it's much easier then dealing with Alex the Bot.
All of my course videos are showing black screens when watching on the course preview player on my laptop. When I watch them in the mobile browser they play without issue.
I've gotten this message TWICE from the course feedback team when trying to submit my course: """ Whilst reviewing your course, we found some issues with the video quality. We have found that the visuals in your course do not appear to be dynamic and/or custom to the material as it is being taught.
For the best learning experience, instructors include things like slide presentations and/or pictures, which illustrate and respond directly to the lecture as it is read. We would expect to see visuals change regularly even within a single lecture to provide an engaging experience for the learner. """
Both times I've told them about the rendering issue only on their full desktop browser video player, and both times nothing was even mentioned about what I said or the instructor forum posts with others complaining about the same issue. I've emailed support about it twice, the 2nd time they forwarded my issue to another team, and after 2 business days they responded with the exact same message copied above. There is ZERO effort on Udemy's behalf to remedy this issue. They don't look at forum comments, they don't test their own software on mobile browsers, they use their broken video player, see black videos, and reject them or just don't care enough to fix them.
I've had a finished course ready to go live for 2 weeks and I've gotten nowhere with this platform. Does anyone know of another site similar to Udemy? I'm thinking of just starting my own online "school" on my domain if I have to. Anything is better than dealing with this platforms video player issues at this point.
