Supporting our instructors through COVID-19

GreggC
GreggC Posts: 32 storyteller rank
in Introductions

Hi Udemy instructors,

As communities around the world grapple with the threat of the novel coronavirus (COVID-19), we wanted to let you know how Udemy is working to further our mission of improving lives through learning while adapting to serve you and your students during this difficult time.

First, we’ve taken steps to ensure we’re operating responsibly during the crisis. In our different global offices, we’ve taken extra precautions to make sure our teams are staying safe, so the whole Udemy team is working from home. We’ve also moved to cancel or postpone all in-person events and employee travel to minimize the risk to the communities in which we operate.

Because we’re a digital platform, we don’t anticipate any interruption in service for you or your students. We’re still hard at work keeping Udemy running smoothly, maintaining seamless instructor payments, growing the business steadily - while improving it every day. We will continue to offer 24/7 support for all users, and we’re committed to helping students continue learning uninterrupted wherever they are.

During this time, we are seeing more people and organizations turning to remote work and learning for the first time and we expect that students around the world will rely on your expertise now more than ever. As the world begins to adapt and respond to the current situation, sharing your knowledge on Udemy ensures that any person, anywhere can learn the skills they need to take on any challenge.

We support you, and we’ll continue supporting you in the times ahead. Thank you for your continued dedication to your students and your work. We wish you and your loved ones the best during this time and thank you for teaching students around the world.

Sincerely,

Gregg Coccari

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Comments

  • JohnBura
    JohnBura Posts: 411 mentor rank

    Thanks for being awesome.

  • SharonRamel
    SharonRamel Posts: 1,312 rolemodel rank

    Thanks x

  • GrahamNicholls
    GrahamNicholls Posts: 270 visionary rank

    Thank you for supporting your teams and keeping them safe and for continuing to open opportunities for instructors.

  • Maram_Shtaya
    Maram_Shtaya Posts: 68 storyteller rank

    Many thanks.....And wishing all the best for you!!!!

  • FedeGaray
    FedeGaray Posts: 157 mentor rank

    Thank You very much @GreggC
    and all the Udemy staff for doing what you are doing, not only during this crisis but always since I was lucky enough to get involved with this project.

    We will understand if something is not working perfectly along this journey.

    I wish you are all safe and healthy.

  • KaziHarun682
    KaziHarun682 Posts: 141 traveler rank

    Hi! @GreggC

    I hope that you are very well. Welcome to you and Udemy Community!!! 🌹🌹🌹🌹

    Congratulations for your post on Coronavirus ( COVID-19).

    Really, as communities around the world grapple with the threat of the novel Coronavirus (COVID -19).So we should be able to considered how the possibility that to we have taken steps to ensure we are operating responsibility to during the crisis. There are many things of problems with the family and friends of the mindfulness for meditation by awareness and exclusive use of the practices with commercials mindfulness for exchange our society by helps and supports. As a results we can get a chance of mindfulness and requirements knowledge for sharing to each other to be understanding about the Coronavirus. Let's go we are going to try to get a chance of our society to developing with humans being to humans rights to lives now. Thanks!!! 🌹🌹🌹

  • SalJade
    SalJade Posts: 43 storyteller rank

    Thank you @GreggC
    - we really appreciate you doing this! Love Sal

  • KaziHarun682
    KaziHarun682 Posts: 141 traveler rank

    Hi! @SalJade

    I hope that you are very well. Welcome to you and Udemy Community!!! 🌹

    Thanks for your reply!!! Go ahead!! Move ahead!!! 🌹🌹🌹🌹

  • Andrew_Pach
    Andrew_Pach Posts: 114 specialist rank

    Thank you for having a voice here Gregg. I hope that at the Udemy office everything is okay and some people also can work remotely ...I suppose! Interesting but difficult times are ahead. It will take a toll on everything in some time I think, as people are frightened. Let's hope the situation clears fast, wishing all good health.

  • Edmund_P
    Edmund_P Posts: 9 researcher rank

    Thank you Udemy. You guys are wonderful

  • DavidPSeemuth
    DavidPSeemuth Posts: 20 trailblazer rank

    Thanks, Gregg.

    We have seen an uptick in enrollment during these last days. People are sensing they need some thing to do/study while at home. Udemy is filling this need.

    We appreciate what the Team is doing.

    David P. Seemuth

    N.T. Wright

  • KaziHarun682
    KaziHarun682 Posts: 141 traveler rank

    Hi! I hope that you are very well. Welcome to you and Udemy Community!!! 🌹🌹🌹🌹

    Congratulations for your post!!! You may be perfected able to considered how the possibility that discussing with each other for mindfulness by awareness of the Coronavirus (COVID -19). So we should be taken steps to be understanding of the Coronavirus for reducing by the practices with commercials mindfulness to exchange our society to developing with humans being to humans right now. As a results we can get a chance of our society to developing with humans being to lives now. Go ahead!!! Move ahead!!! God bless you!!! Thanks!!! 🌹🌹🌹🌹

  • JulianJenki396
    JulianJenki396 Posts: 363 visionary rank

    @GreggC

    Thank you for all your support, is there any thoughts from Udemy to put on a heavy discount period to allow people who may be out of work or lost their jobs to purchase the courses which would be sanity savers during isolation.

    Keep up the good work and stay safe x

  • KaziHarun682
    KaziHarun682 Posts: 141 traveler rank

    Hi! @SalJade

    Congratulations for your like!!! Go ahead!!! Move ahead!!! Thanks!!! 🌹🌹🌹🌹

  • ChadNeuman
    ChadNeuman Posts: 20 trailblazer rank

    Thanks for the update, @GreggC
    !

  • HerStylistPro
    HerStylistPro Posts: 19 traveler rank

    That's why I love udemy

  • KaziHarun682
    KaziHarun682 Posts: 141 traveler rank

    Hi! @HerStylistPro

    I hope that you are very well. Welcome to you and Udemy Community!!! 🌹🌹🌹🌹

    Congratulations for your post!!! Go ahead!!! Move ahead!!! Thanks!!! 🌹🌹🌹🌹

  • ABDMuhammad
    ABDMuhammad Posts: 6 researcher rank

    Thanks a lot and Stay safe everyone.

  • VipinJoshi
    VipinJoshi Posts: 151 storyteller rank

    Great.

    @GreggC
    wrote:

    Hi Udemy instructors,

    As communities around the world grapple with the threat of the novel coronavirus (COVID-19), we wanted to let you know how Udemy is working to further our mission of improving lives through learning while adapting to serve you and your students during this difficult time.

    First, we’ve taken steps to ensure we’re operating responsibly during the crisis. In our different global offices, we’ve taken extra precautions to make sure our teams are staying safe, so the whole Udemy team is working from home. We’ve also moved to cancel or postpone all in-person events and employee travel to minimize the risk to the communities in which we operate.

    Because we’re a digital platform, we don’t anticipate any interruption in service for you or your students. We’re still hard at work keeping Udemy running smoothly, maintaining seamless instructor payments, growing the business steadily - while improving it every day. We will continue to offer 24/7 support for all users, and we’re committed to helping students continue learning uninterrupted wherever they are.

    During this time, we are seeing more people and organizations turning to remote work and learning for the first time and we expect that students around the world will rely on your expertise now more than ever. As the world begins to adapt and respond to the current situation, sharing your knowledge on Udemy ensures that any person, anywhere can learn the skills they need to take on any challenge.

    We support you, and we’ll continue supporting you in the times ahead. Thank you for your continued dedication to your students and your work. We wish you and your loved ones the best during this time and thank you for teaching students around the world.

    Sincerely,

    Gregg Coccari

  • GeorgeCalle641
    GeorgeCalle641 Posts: 19 traveler rank

    Thanks for all the help you you are providing us with. It is really appreciated.

  • DYay2810
    DYay2810 Posts: 176 storyteller rank

    Hi!

    I wanted to ask if Udemy Live Chat is still working?

    I am currently living in the United Kingdom and whenever I go to support.udemy.com, I can't see the live chat button that usually pops up. I am also aware of timings but even throughout the day, I can't see the button. Is this something because of COVID-19?

    Thanks,

    Dhhyey

  • KaziHarun682
    KaziHarun682 Posts: 141 traveler rank

    Hi! @DYay2810

    I hope that you are very well. Welcome to you and Udemy Community!!! 🌹🌹🌹🌹

    Thanks for your feedback!!! Go ahead!!! Move ahead!!! 🌹🌹🌹🌹

  • MajidKamran
    MajidKamran Posts: 1 observer rank

    Hi
    Thank you for your support in the pandemic.

    I try submission video and haven't received any reply. do you continue manual submission during the pandemic?

  • AndyLingfield
    AndyLingfield Posts: 2 researcher rank

    Hi Greg

    Thank you - i am wondering how long courses are taking to be reviewed. The reason I ask is that I have put together a free course to Assist with mental well-being and the management of anxiety isolation and stress at this time which I submitted about 4 days ago.

    And obviously as its for helping people deal with COVID 19 i would like it published as quickly as possible.

    Thansk Andy

  • ElianaC
    ElianaC Posts: 5,536 Udemy rank

    Hi @AndyLingfield
    we've seen a recent spike in new courses submitted for review, which is currently leading to longer waiting times when publishing new courses. We shared this as an announcement in the community. You can check it out here.

    Eliana Cerna

    Udemy Community

  • AndyLingfield
    AndyLingfield Posts: 2 researcher rank

    Thank you Eliana for responding so quickly

    I had not seen that thread - hopefully then it will be reviewed either today or tomorrow thanks Andy

  • YixuanLi
    YixuanLi Posts: 1 observer rank

    Thank you guys for your hard work.

    Udemy team is awesome!

  • KaziHarun682
    KaziHarun682 Posts: 141 traveler rank

    Hi! @YixuanLi

    Congratulations for your feedback!!! Go ahead!!! Thanks!!! 🌹🌹🌹🌹

  • KaziHarun682
    KaziHarun682 Posts: 141 traveler rank

    Hi! @MajidKamran

    I hope that you are very well. Welcome to you and Udemy Community!!! 🌹🌹🌹🌹

    Congratulations for your like!!! You may be perfected able to considered how the possibility that discussing with each other for responding to your problems with the Udemy Community. As a results you're getting a solution for meditation by awareness and exclusive use of the practices with commercials mindfulness to exchange your profile and thought of it to reflecting on the future with best regards. Go ahead!!! Move ahead!!! Thanks!!! 🌹🌹🌹🌹

  • TeresaLGreenway
    TeresaLGreenway Posts: 27 trailblazer rank

    Thank you! :)

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