1st launch and purchasers receiving - We couldn't complete the purchase

JoyTruscott
JoyTruscott Posts: 2 researcher rank
in First-time course creation

Hello Community,

I have just stepped into the wonderful world of Udemy as an instructor and received an email this morning that the course I posted has been accepted and I happily shared the link to my following. Sadly they are saying that they could not complete the purchase as they received a notice saying "We couldn't complete this purchase. Please try again". One person told me they managed and she said that she had purchased other courses on Udemy, so perhaps that is why her order went through.

How do I bring this to the admin's attention?

Many thanks,

Joy Truscott

Comments

  • ElianaC
    ElianaC Posts: 5,412 Udemy rank

    Hi @JoyTruscott
    I'll suggest you redirect the student to the support team at studentsupport@udemy.com. The team is best equipped and will be happy to answer your questions!

    Eliana Cerna

    Udemy Community

  • JoyTruscott
    JoyTruscott Posts: 2 researcher rank

    Thank you Eliana, I so appreciate your response. This is a whole new world for me.

  • MunirMaster498
    MunirMaster498 Posts: 2 researcher rank

    I launched my first course and shared the link to students who are ready to enroll and same issue they are encountering. Please let me know how you fixed yours ,thanks a lot.

  • MeryMejia
    MeryMejia Posts: 352 Udemy rank

    Hi, @MunirMaster498
    Have you reach our instructor support team? They have the best tools to assist you with this. Head to the Udemy Help Center. There, you can read through our knowledge articles, or you can contact the Udemy Support Team if you need further assistance.

    Mery Mejia

    Udemy Community

  • MunirMaster498
    MunirMaster498 Posts: 2 researcher rank

    I have reached out to the support but to be honest ,they are not of help since i keep losing student everyday and the issue cannot be fixed by them

  • SalemALAISA387
    SalemALAISA387 Posts: 3 researcher rank

    I have the same problem, but the bank says the card is work

    contact with Udemy Company to solve the problem

  • Bella
    Bella Posts: 3,694 traveler rank

    Hi @SalemALAISA387
    , I'm sorry to hear about this issue. Feel free to email our Support team and they'll be more than happy to assist!

    Bella Almeida

    Udemy Community

  • SalemALAISA387
    SalemALAISA387 Posts: 3 researcher rank

    can you give me the email > Support team

  • SalemALAISA387
    SalemALAISA387 Posts: 3 researcher rank

    also a lot of my friends here in Turkey face the same problem

  • Bella
    Bella Posts: 3,694 traveler rank

    Absolutely! Sorry for not providing their contact earlier! But here is the link to the Help Center where you can email our support team directly. Let me know if there's anything else I can help with!

    Bella Almeida

    Udemy Community

  • RafaqatAli938
    RafaqatAli938 Posts: 21 traveler rank

    I launched my first course, Please let me know how you fixed yours, thanks a lot.

  • RafaqatAli938
    RafaqatAli938 Posts: 21 traveler rank

    this is absolutely a great platform. I love it

  • RafaqatAli938
    RafaqatAli938 Posts: 21 traveler rank

    I appreciate your quick response. good

  • Bella
    Bella Posts: 3,694 traveler rank

    Congratulations on launching your course @RafaqatAli938
    !

  • RafaqatAli938
    RafaqatAli938 Posts: 21 traveler rank

    Thanks, to udemy community and especially my Miss Bella who is very nice and honest, I like her all advice

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