18 days and not verified yet

Gonzalo
Gonzalo Posts: 3 researcher rank
in First-time course creation

Hello.

I sent my course for review about 20 days ago.

My verification process is not completed and I cannot publish it. I do not have any message from the verficiation team of any kind yet.

Could you please tell me what should I do to have my verification completed?

Regards,

Gonzalo.

Comments

  • Abbie
    Abbie Posts: 3,191 traveler rank

    Hi @Gonzalo
    , I'm sorry to hear that you are experiencing a delay in verifying your account. Generally, we expect instructors to go through our verification process detailed on this page, but I've pinged the team and they're working with you via email to get you set up as soon as possible. We appreciate your patience in the meantime!

  • Gonzalo
    Gonzalo Posts: 3 researcher rank

    Thank you Abbie.

    In fact , the same day that I sent the verification through the post form on the instructor's area, I sent simulatenously by email my id card and a proof of residence just in case.

    Thanks for your help, because the team contacted me yesterday evening (EST time) and sent me instructions for the verification process.

    Best regards,

    Gonzalo.

  • Abbie
    Abbie Posts: 3,191 traveler rank

    I'm glad to hear that, @Gonzalo
    . Thanks for updating us! :smileyhappy:

  • PiyushJain325
    PiyushJain325 Posts: 2 researcher rank

    Actually i m facing the same problem

    Can you solve this

Categories