Problem uploading

Fior
Fior Posts: 2 researcher rank
in First-time course creation

I have just subscribed as teacher on Udemy and am trying to upload a short video but, i can't success. I get this response: Problem initiating upload request.

Comments

  • ElianaC
    ElianaC Posts: 5,383 Udemy rank

    Hi @Fior
    I'm very sorry to hear you are experiencing issues while uploading your video. These issues can often be resolved by deleting the lecture and uploading the file again from a different browser like Google Chrome. You can also try uploading your file using the Bulk File Uploader.

    If you are still having trouble, please contact our support team and include the following information:

    • The lecture file

    • The operating system you're using

    • Your internet connection speed

    Hope this helps!

    Eliana Cerna

    Udemy Community Moderator

  • Fior
    Fior Posts: 2 researcher rank

    I continue having the problem: impossible to upload any video.

    In attachment the error message,
    I spent a whole day trying to resolve it but did not success. I cannot waste my time on a platform that does not work. If you can help me that's ok, otherwise ciao.
    Prof. Fiorenzo FraioliudemyProblem.jpg
  • Bella
    Bella Posts: 3,694 traveler rank

    Hi @Fior
    , I am sorry to hear that you continue to have this issue. Unfortunately, we don't have access to the necessary tools in order to help you here in the community, so it's always best to reach out to our support team directly, as they will be able to take a closer look at this for you.

    Thanks for your understanding!

    Bella Almeida

    Udemy Community

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