Resolution is showing as 720p only - Need help

Manju Kausik
Manju Kausik Posts: 2 researcher rank
in Audio and video solutions

Dear Team,

I've recently recorded all the session and about to publish. The video resolution that I've recorded is 1920 * 1080. But while I'm trying to preview it, the definition is showing only 720p, ideally it should be 1080p. Need assistance here please.

Screenshot 2022-01-27 155734.png

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Comments

  • ElianaC
    ElianaC Posts: 5,720 Udemy rank

    Hi @Manju Kausik I’m happy to give some background info about this to help explain why you are not seeing the 1080p option on your course videos.Udemy employs an “Adaptive Streaming” player for course videos. This option is not yet available for all Udemy courses, but we’re always happy to enable it, please send an email to the instructorsupport@udemy.com to request this.

    Eliana Cerna

    Udemy Community Moderator

  • Manju Kausik
    Manju Kausik Posts: 2 researcher rank

    Hi Eliana,

    Thanks a lot for the response, very much appreciated :).

    I've written an email to instructorsupport@udemy.com as you have suggested. I'm planning to publish the course tomorrow itself. Can it be please enabled by tomorrow?

    This is bit urgent please.

  • ElianaC
    ElianaC Posts: 5,720 Udemy rank

    Hi @Manju Kausik It will depend on the amount of requests the support team are getting, please bear with us while you get a reply from the team.

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