I do use real human audio, but my courses are still banned...

Acelearning

Hi,

My Udemy courses remain banned as the platform consistently accuses me of using text-to-speech audio.

However, I have recorded the course in a professional studio and have attached receipts to prove it.

Unfortunately, Udemy Trust & Safety is unresponsive to my emails.

What can I do in this situation？

It is a significant blow to me since I've invested a substantial amount of effort and money in creating these courses.

Is there anybody encountering a situation like this？
How can I solve this problem？

Kindly assist me.

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Comments

Bessy

Hi @Acelearning
Thank you for your post!

We are sorry to hear your courses were banned. Unfortunately, we can't provide account-level support in the community, but we can confirm that we received your message. The team should follow up with you soon.

Thank you for your patience.

Alexia

Maybe consider a voice over your content that’s recorded? There are some guidelines with audio HERE. And then send a sample video with audio before you proceed to make sure it’s compliant.
@Acelearning

MichaelPog

@Acelearning
I don't have any details about your situation but just looking at your existing courses you have a different voice in almost every course.

A few of them are female voices!

And the male voices are not the same in different courses.

At least one of the voices actually sounds like a professional dub by a voice actor.

Another like a normal voice.

Also the fact that almost every course is acted with perfect lip sync by an animated character (which clearly an AI or a work of a program) makes the whole thing look like an AI generated project.

I'm just saying this because this is how an outsider like me sees it.

Xavier_SSAA

On a side note, I really like that manga-style animated character that reads the text in one of your promos. It looks cool! Is this some kind of free software or paid software you use for that?

Jenrick

I understand your frustration with your Udemy courses being banned. Here are some steps you can take to address this issue:

Contact Udemy Support: Reach out to instructorsupport@udemy.com so they can verify your account and provide you with details.
Review Udemy’s Guidelines: Make sure your courses comply with Udemy’s guidelines. This includes ensuring that your audio is not text-to-speech, which Udemy might mistake for AI-generated audio.
Provide Evidence of Compliance: If you have recorded the course in a professional studio, provide receipts or other forms of evidence to prove it.
Patience and Persistence: Keep in mind that resolving such issues can take time. Be patient and persistent in your communication with Udemy’s Trust & Safety team.

Remember, many instructors have faced similar challenges. You’re not alone, and with persistence, you can get your courses reinstated. Good luck!

Acelearning

Hi @Bessy
,

thank you for your response.

Please address my issue promptly.

Thanks in advance.

Acelearning

Hi @Alexia

Thanks for your reply.

This is a great option, and I will consider it when evaluating possible solutions.

Thank you.

Acelearning

Hi @MichaelPog
,

thank you for your response.

In fact, I create the videos first and then hire a voice actor to do the dubbing.

Additionally, it required significant time and financial resources to synchronize the character's dialogue with their lip movements.
It is frustrating for me when I realize that my English course versions are banned.

I hope Udemy could allow me to upload my courses as soon as possible.

Thank you again for your feedback.

Acelearning

Hello @SSAA
,

Thank you for your compliment.

This is a patent technology developed by our company.

Here is our website：https://only-ace.com/

Feel free to visit it.

Acelearning

Hi @Jenrick
,

thank you for the response.

I have repeatedly submitted receipts of the recording to the Udemy team, but unfortunately, they have not accepted them.

In accordance with your suggestion, I will review the regulations once again and strive to furnish additional proof of compliance.

I appreciate your encouragement and advice.

Xavier_SSAA

Thanks. Looks cool. Would be interesting to have this option for English.

Maz

Alexia

@Acelearning

You are welcome! All the best with creating.

LucasVollet

I’m really sorry to hear your course was rejected too — and I completely relate. I recently had a course turned down by Udemy as well, and the reasoning they gave was frustratingly reductive. They claimed the material was “limited to AI-generated stock images and text-to-speech audio,” which utterly misrepresents the actual structure and intent of the course.

As someone with a PhD in philosophy and peer-reviewed publications in journals like Husserl Studies and Studia Kantiana, I’ve spent years trying to make dense conceptual material more accessible without dumbing it down. The course they rejected wasn’t some lazy compilation — it followed a tradition you’ll recognize from BBC’s Cosmos or even The School of Life: the use of visual metaphors and scripted narration to enrich understanding. Sure, it’s not a BBC budget — but neither are most accepted courses on Udemy. The real issue is this: are they applying their standards consistently? Are they able to justify, with reference to any clear pedagogical criteria, why metaphorical visual instruction is disqualified — especially when other, far less rigorous material is routinely approved?

This isn’t just about our courses anymore — it’s about whether platforms like Udemy are equipped to recognize innovation in educational formats. I don’t want to make this a public campaign, but if they continue to shut the door on dialogue, I’m prepared to document my experience and open a broader discussion on how intellectual work is being filtered by outdated frameworks.

Solidarity in the meantime — and let me know if you're thinking of appealing or going public. We might be stronger if we push this together.

Best,
Lucas Vollet

RonErez

Hi @Acelearning

I tried to check out the site. It doesn't load. Only a coffee cup and the title seems to be in Chinese. My bad, it finally loaded. Indeed it seems to be AI generated content so that might be the reason your courses are banned. I think only support can help you now. Good luck!