Free Coupon -

TimChui
TimChui Posts: 6 observer rank
in First-time course creation

I have just launched my first course and I have created the 100 free coupon. I have sent the coupon link to potential students. I find that when they clicked on the link, they are still asked to pay? Can someone tell how this free coupon works?

If I do some marketing on my own, can I use the Udemy logo?

Comments

  • AiltonVieira
    AiltonVieira Posts: 8 researcher rank

    Hii

    Congratulations on launching your course! Regarding the free coupon issue:

    1. Free Coupon Link: When you create a free coupon on Udemy, it generates a unique link that students need to click on to redeem the discount. Ensure you’re sharing the exact link generated by Udemy, as any deviation can cause students to see the course at its standard price. Also, check that the coupon is active, as it could be expired or redeemed beyond its limit.
    2. Marketing with the Udemy Logo: Udemy allows instructors to use its logo, but there are guidelines to follow. According to Udemy’s branding policy, you should:
      • Use the Udemy logo in a way that respects its brand guidelines (available on their website).
      • Avoid altering the logo (e.g., changing colors, proportions, or design).
      • Use it in context with your course but avoid implying that Udemy is endorsing other products or services.
      • Reach out to Udemy's support if you have questions or to ensure compliance.

    Let me know if you need further guidance on sharing the coupon link effectively!

  • Bessy
    Bessy Posts: 912 Udemy rank

    Hi @TimChui congratulations on publishing your first course! 🎉

    The free coupon should indeed allow students to enroll in your course at no cost. If your students are being prompted to pay despite using a free coupon, I recommend contacting our Instructor Support team. They can review your account and ensure that everything is functioning as expected.

    The support team will be able to provide the best assistance to resolve this issue quickly, you can contact our instructor support team by clicking on the "Contact Us" option in this article.

    Best regards,

  • TimChui
    TimChui Posts: 6 observer rank

    Thank you for responding.

    I think I got the date wrong. It will only start on 12 Nov 2024 @8 am GMT. Let's wait.😂

  • TimChui
    TimChui Posts: 6 observer rank

    I am still having problem with my free coupon. People I sent the coupon to still display the price on the website. The coupon is active and the start date is 12 Nov 8 am GMT.

    I try contacting support but not very successful.

  • MarinaT
    MarinaT Posts: 2,064 Udemy rank
    edited November 12

    Hi @TimChui,

    Thank you for getting back! Just to clarify, the time you select in the coupon code console is in PST. Your students should start seeing the discounted price within about 40 minutes (current time: 7:20am PST).

    If your students still aren't seeing the discounted price after that, please click here and select “Contact Us” on the right to reach our support team. They'll be happy to help!

  • TimChui
    TimChui Posts: 6 observer rank

    Thanks. Finally, everything falling into place.

  • Bessy
    Bessy Posts: 912 Udemy rank

    Hi @TimChui great! 🎉

    Thank you for letting us know!

    Best regards,

  • TimChui
    TimChui Posts: 6 observer rank

    Welcome

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