Video controls don't disappear when playing

Hello,

There are 2 days now, that the video controls don't disappear, so that i can see the full video without covering parts of it. I have tried everything , like cleaning cookies, viewing in icognito mode, trying all possible browsers, and different PCs. But the problem remains.

Could you please advise what is the issue and how it can be resolved?

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Bessy

Hi @Christos_ I’m sorry for any trouble caused.

Have you checked the troubleshooting steps in this article? if you have followed these troubleshooting steps and you’re still having this issue, please contact our Student Support team by clicking on the "Contact Us" option on the right, they will be able to try to replicate the issue and find out if this is something related to your account or the course itself.

I hope this helps.

Best regards,

Christos_

Hello @Bessy, yes i have tried the recommended options in the link you provided and more.

Anyway, i will try to contact support

Bessy

Hi @Christos_ thank you for letting me know.

Yes, please contact our support team so they can further review your account.

Best regards,

Gehad_Ali

I am facing the same issue

Kavindu

having the same issue

greengo

I have same issue

Bessy

Hi everyone,

Thank you for bringing this to our attention. This could potentially be a bug, and we want to ensure it is thoroughly investigated.

To assist our team in determining if this is a general issue affecting multiple users, we encourage you to create a support ticket as well, providing as much detail as possible, such as screenshots. Please follow the steps above to contact our team.

Thank you for your cooperation.

Christos_

Hello,

A ticket has been created

#9443806

mynameismyname

I cannot wait until this issue is fixed. One of the most annoying bugs I've ever had to deal with. Never experienced something like this with any other video player before in my entire life.

ElianaC

Hi @mynameismyname I understand your frustration; however, we encourage you to send a report to the support team. To help resolve this as quickly as possible and stay informed on the progress, please report the issue directly to our instructor support team by clicking here and navigating to the "Contact Us" option on the right. Our chatbot Alex will guide you through a few questions before creating a support ticket for you.

The more reports we receive, the easier it becomes for our specialists to identify the root cause and work on a solution.

Thanks for your help!

Christos_

@ElianaC Although the support bot is helpful, in many cases is not intuitive or straight forward what to do and end up in a ticket. An easy to access "Contact us" is not obvious as well.

Also, i understand, that many people do not have access to this forum and the cases should be much more (if not all). Obviously it is a bug and the most annoying of all.

Please, follow up for the fix of this one as a prioritization, on behalf of us.

Thank you

SputniK

I'm having the same issue.
I've already created a ticket, please fix it, it's not only covering the video content but also applying a vignette effect making the borders darker, which is very annoying.

keithjp77

Having the same issue. Submitted a ticket and tried all troubleshooting steps and 4 different browsers and 3 different OS's nothing helps. And I am paying money for this?!

ndg

Same here.
Have created #9448942

Bahaa

Capture.JPG

I have same issue

Please quickly fix this issue

Simon_Tillema

Having the same issue. Microsoft Edge (latest version). Didn't try any other browser yet.

CHBP

I have same issue.

Chrome Version 131.0.6778.86 (Official Version) 64 bits

CHBP

I discover something… Seens working in mobile version.

In Chrome, using inspect (right click on page and select inspect), network tab, set "Disable cache" to reload js files.

Then set device toolbar (CTRL + SHIFT + M) to see like mobile.

Then press F5/Reload website. Control bar will change and then work ("moblie" version?):

Can't use 10 seconds options, but controls are hiding.

Bessy

Hi Everyone,

We want to assure you that our team is aware of the issue and is working diligently to resolve it as quickly as possible.

We understand how important this is to you and sincerely apologize for any inconvenience it may have caused.

Thank you for your patience and understanding.

Christos_

Thank you @Bessy

sgolby

Is there an ETA on a fix? The site could be considered down for many people, any content where the instructor is using a command line is now unviewable. It's not just the controls, the black shadow at the bottom of them covers over everything.

WSouBar

Same issue here.
This bug is so annoying!!!
Pls fix it asap

MaximilianFrisch

In case someone reads this:

Another "work-around" is to zoom out as much as possible, that makes that the progress bar and faded-out title don't overlay the video! :-)
Granted, you will not be able to read anything aside from the video, but at least, nothing of the video screen is covered! :-)

(I have a 34" curved screen(3440 x 1440), so my udemy window is 50% of my monitor)

philsir

The only way to remove the progress bar on Udemy videos on desktop is to pop out the video with your browser's media button (on Brave Browser, it looks like 2 musical notes).

On the popped out video, you can then full screen it, and the progress bar disappears. Not great, but it stops you all from going insane.

I'm glad I'm not the only one going crazy seeing the progress bar covering up the videos that I paid loads of money to see.

Only removing this bug will save the Udemy stock price from plunging further!

FrankKane

This is seriously getting ridiculous. Video playback is Udemy's most basic function, and it's been broken for almost 2 weeks now.

Someone on reddit posted a plugin that claims to fix the video player bugs:

https://www.reddit.com/r/Udemy/comments/1h24mks/i_had_to_create_a_plugin_to_fix_all_the_bugs_due/

AHardin

I agree, @FrankKane and the author of the plugin posted it here in another thread this morning:
https://community.udemy.com/en/discussion/158721/video-playback-issue-progress-bar-doesnt-hide#latest

Udemy students have been flooding the instructor community in Studio U complaining about this issue, as well as on the Udemy subreddit, but no fix has been deployed or acknowledgement of the issue on Udemy's status page.

MarinaT

Hi everyone,

We sincerely apologize for the ongoing issue with the video viewing bug. We understand how crucial it is for the video player to function properly to ensure the best possible learning experience.

Please rest assured that our engineering team is working diligently to resolve it, and we will provide an update here in the community as soon as the issue is fixed.

Thank you for your continued patience.

MarinaT

Hi @AHardin,

Following up on the status page: It is currently used to communicate product failures that significantly impact site performance, while other issues are tracked and resolved internally.

AHardin

@MarinaT, thanks for sharing that. Unfortunately, I think that's an issue, with bugs now typically taking 3 to 4+ weeks to resolve, on average. Reading the Udemy sub-reddit posts and trust pilot reviews, as well as all of the student posts that are now coming here, students are becoming overwhelming frustrated, especially now that their customer support is an AI chatbot that many find difficult and burdensome to use.