My Revenue Report was not updated

Venkatesh B
Venkatesh B Posts: 11 traveler rank
in Introductions

Hi Everyone...

My revenue report was not showing an update from today afternoon. I have new enrollments but I can not able to see them on the revenue report. I can see them only on the student list.

They have not used any free promo code.

Why it was not showing revenue on the revenue report?

Comments

  • Bella
    Bella Posts: 3,694 traveler rank

    Hi @Venkatesh B
    I'm sorry to hear you're experiencing an issue with your Revenue Report. We haven't received any other reports on this, could you please reach out to our team at instructorsupport@udemy.com? They are the best equipped to investigate specific problems with your account. Thanks for flagging!

  • Venkatesh B
    Venkatesh B Posts: 11 traveler rank

    Dear Bella

    I was mailed as per your instruction. I got the reply that it will be updated within 24 Hours. But it is not. Thereafter Two more students joined yesterday and their information was updated on the revenue report.

    The revenue report doesn't show only one student update. I have not created any free coupon for that course too.

  • Venkatesh B
    Venkatesh B Posts: 11 traveler rank

    Dear @Bella
    Thank you for your support. The problem has been solved.

  • Bella
    Bella Posts: 3,694 traveler rank

    Awesome @Venkatesh B
    so glad to hear it! Don't hesitate to reach back out to the team if you encounter any further issues.

    All the best

    Bella Almeida

    Udemy Community Team

  • MahdiYasin596
    MahdiYasin596 Posts: 2 researcher rank

    Hi Everyone...

    My revenue report was not showing an update from past months ago till today. I have new enrollments but I can not able to see them on the revenue report. I can see them only on the student list.

    They have not used any free promo code.

    Why it was not showing revenue on the revenue report?

    Your kind prompt would be highly appreciated

    Best Regards

    Mahdi Yasin

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